Brandy Desenberg
Fairfield,OH
Summary
Dynamic leader with a proven track record, adept in organizational development and project management. Excelled in fostering a culture of collaboration and innovation, significantly enhancing team motivation and operational efficiency. Skilled in strategic planning and decision-making, achieving key objectives with creativity and precision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Director of Services/Day Programs
NewPath Child & Family Solutions
01.2022 - Current
- Led cross-functional teams of up to 130 employees in mental health treatment, medical, and education settings.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Established data-driven decision-making processes and implemented best practices to optimize performance across the organization.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
Director of Access & Medical Services
NewPath Child & Family Solutions
10.2017 - 01.2022
- Developed high-performing teams within the medical and access departments by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements and high quality treatment services.
- Leveraged professional networks and industry knowledge to strengthen client relationships and treatment.
Central Access Manager
NewPath Child & Family Solutions
03.2016 - 10.2017
- Enhanced customer satisfaction by ensuring timely and quality access to service procedures.
- Trained and mentored new employees in access/admissions department, answered questions, and provided insight on client services.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high quality client care and increase referrals for and admission to services for approximately 300 clients per month.
Admissions Coordinator
NewPath Child & Family Solutions
10.2015 - 03.2016
- Provided exceptional customer service during face to face, phone, and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Completed mental health diagnostic assessments and preliminary paperwork for incoming and outgoing clients, approximately 20 per week.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
Child & Family Therapist
NewPath Child & Family Solutions
02.2013 - 10.2015
- Assisted clients in navigating complex social service systems, resulting in better access to resources and support services.
- Improved clients' emotional well-being through the development of personalized treatment plans and therapeutic interventions.
- Maintained detailed case notes and documentation in compliance with state regulations, ensuring accountability and continuity of care.
- Evaluated the effectiveness of therapeutic interventions by monitoring progress toward treatment goals and making adjustments as necessary, continually striving for optimal outcomes.
- Participated in ongoing professional development activities to stay current on best practices within the field.
Case Manager
NewPath Child & Family Solutions
04.2011 - 09.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Community Wraparound Facilitator
Butler County Educational Service Center
05.2008 - 04.2011
- Strengthened team dynamics through active listening, effective communication, and conflict resolution strategies.
- Developed collaborative partnerships with community resources, strengthening support networks for families in need.
- Increased family satisfaction by actively involving them in the planning process and honoring their choices throughout implementation.
- Managed caseloads efficiently while maintaining high-quality services, balancing time spent on client interaction and documentation.
- Collaborated effectively with multidisciplinary teams to provide seamless support for families across various domains.
Office Assistant
Community Counseling & Crisis Center
10.2003 - 05.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Master of Social Work - Social Work
University of Cincinnati
Cincinnati, OH12-2012
Bachelor of Science - Social Work
Miami Univ
Cincinnati05-2008
Skills
- Collaborative leadership
- Culture transformation
- Policy development
- Team building and motivation
- Organizational development
- Verbal and written communication
- Decision-making
- Strategies and goals
- Project management
- Budget management
- Creativity and innovation
- Administrative oversight
Certification
- Licensed Social Worker (S.1000959), Ohio Counselor, Social Worker, and Marriage and Family Therapist Board
- MMBA: miniMBA Certificate, Miami University Professional Education, January 2021
- CPR/AED Certification
- First Aid Certification
- Therapeutic Crisis Intervention Certification
Timeline
Senior Director of Services/Day Programs
NewPath Child & Family Solutions
01.2022 - Current
Director of Access & Medical Services
NewPath Child & Family Solutions
10.2017 - 01.2022
Central Access Manager
NewPath Child & Family Solutions
03.2016 - 10.2017
Admissions Coordinator
NewPath Child & Family Solutions
10.2015 - 03.2016
Child & Family Therapist
NewPath Child & Family Solutions
02.2013 - 10.2015
Case Manager
NewPath Child & Family Solutions
04.2011 - 09.2013
Community Wraparound Facilitator
Butler County Educational Service Center
05.2008 - 04.2011
Office Assistant
Community Counseling & Crisis Center
10.2003 - 05.2008
- Licensed Social Worker (S.1000959), Ohio Counselor, Social Worker, and Marriage and Family Therapist Board
- MMBA: miniMBA Certificate, Miami University Professional Education, January 2021
- CPR/AED Certification
- First Aid Certification
- Therapeutic Crisis Intervention Certification
Master of Social Work - Social Work
University of Cincinnati
Bachelor of Science - Social Work
Miami Univ
Similar Profiles
Kymberly Amanda DavisKymberly Amanda Davis
Administrative Assistant at NewPath Child & Famil SolutionAdministrative Assistant at NewPath Child & Famil Solution
SARAH PULIAFICOSARAH PULIAFICO
Outpatient Therapist, LPCC at Child Guidance and Family SolutionsOutpatient Therapist, LPCC at Child Guidance and Family Solutions
Joseph RogersJoseph Rogers
Intensive Case Manager at Child Guidance and Family SolutionsIntensive Case Manager at Child Guidance and Family Solutions