Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Brandy DeVore

Tavares

Summary

Dynamic Operations Manager with a proven track record at DeVore Design, LLC, excelling in operations management and team leadership. Expert in enhancing customer satisfaction and cultivating client relationships, leading to significant performance improvements. Skilled in workflow optimization and schedule management, demonstrating an unsurpassed work ethic and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Operations Manager

DeVore Design, LLC
02.2015 - 08.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Office Administrative Assistant

American Forklift Rental
08.2014 - 04.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Ordered parts for customers, repair shops for use in forklift equipment.
  • Increased customer satisfaction with timely deliveries through effective communication and coordination with dispatch teams.

Office Manager

USA Lighters, LLC
08.2011 - 03.2014
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed strong relationships with suppliers, resulting in improved delivery times and lower costs.
  • Improved customer satisfaction ratings through consistent attention to detail in fulfilling orders accurately and promptly.
  • Optimized warehouse layout for better efficiency in picking, packing, and shipping orders.
  • Addressed customer inquiries regarding their orders quickly and professionally, fostering positive client relationships that led to repeat business.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.

Education

Associate of Science - Nursing

Lake-Sumter State College
Leesburg, FL

High School Diploma -

West Orange High School
Winter Garden, FL
05-2000

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Customer relationship management
  • Client relationships
  • Workflow optimization
  • Schedule management
  • Superb time management skills
  • Delegation
  • Invoice processing
  • Unsurpassed work ethic
  • Forecasting and scheduling

Timeline

Operations Manager

DeVore Design, LLC
02.2015 - 08.2024

Office Administrative Assistant

American Forklift Rental
08.2014 - 04.2016

Office Manager

USA Lighters, LLC
08.2011 - 03.2014

Associate of Science - Nursing

Lake-Sumter State College

High School Diploma -

West Orange High School

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Brandy DeVore