Brandy Dixon
Dallas ,TX
Summary
Skilled customer service professional with a strong focus on client satisfaction and engagement. Recognized for effective teamwork and relationship-building capabilities. Achievements include significant contributions to business growth and enhanced customer interactions.
Overview
7
7
years of professional experience
Work History
In-Home Caretaker
Fidelis Care
Midlothian, TX
04.2025 - Current
- Delivered compassionate assistance to clients with daily living activities and personal care tasks.
- Administered medication in accordance with prescribed schedules and instructions.
- Maintained detailed documentation of client progress and care activities.
- Provided emotional support to foster overall client well-being.
- Efficiently managed various tasks while exemplifying strong organizational skills.
Customer Service Representative
HomePro Technology
Carrollton, TX
08.2023 - 04.2025
- Provided accurate information on products and services in response to customer inquiries.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Fostered strong customer relationships, leading to increased repeat business.
- Collaborated with various departments to address complex issues and meet customer needs.
- Educated customers on billing procedures and efficiently processed payments.
Customer Support Specialist
Cellular Sales
La Marque, TX
02.2021 - 06.2023
- Educated customers on device features and plan options to ensure informed choices.
- Resolved technical issues for mobile devices utilizing company systems effectively.
- Collaborated with team members to improve customer service strategies and processes.
- Handled customer complaints with professionalism and empathy, maintaining a positive experience.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Representative
CMC
Dallas, TX
11.2018 - 12.2020
- Processed orders while maintaining accurate customer records in the system.
- Assisted customers by addressing inquiries and effectively resolving issues.
- Promoted customer satisfaction through knowledgeable, friendly service and timely problem resolution.
- Maintained detailed records of customer interactions, transactions, and feedback for future reference.
Education
Entrepreneurship - Business
DeVry University
California09-2014
High School Diploma -
Blytheville High School
Blytheville, AR05-1997
Skills
Medication administration
- Client documentation
- Emotional support
- Relationship management
- Customer service
Timeline
In-Home Caretaker
Fidelis Care
04.2025 - Current
Customer Service Representative
HomePro Technology
08.2023 - 04.2025
Customer Support Specialist
Cellular Sales
02.2021 - 06.2023
Customer Service Representative
CMC
11.2018 - 12.2020
Entrepreneurship - Business
DeVry University
High School Diploma -
Blytheville High School
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