Brandy Donohoo
Colorado Springs,CO
Summary
Dynamic professional with extensive experience as a Cashier Team Lead at D & S Convenience Store, excelling in team supervision and customer relationship management. Proven ability to enhance operational efficiency and train staff effectively, while adept at fraud detection and inventory management. Committed to fostering a collaborative work environment and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
D &S Convienece Store
Fairplay, Colorado
07.2024 - 01.2025
- Supervised cashier team to ensure efficient customer service during busy shifts.
- Managed cash register operations, handling transactions and balancing drawers accurately.
- Trained new cashiers on store policies and operating procedures effectively.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Collaborated with management to implement promotional displays that enhanced customer engagement.
- Developed strong working relationships with team members to foster collaboration.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Licensed Practical Nurse Supervisor
Accel of Longmont
Longmont, Colorado
03.2023 - 01.2024
- Supervised nursing staff to ensure quality patient care and compliance.
- Mentored new nurses on clinical procedures and best practices.
- Maintained accurate records of patient treatments and medications administered.
- Evaluated patient conditions, progress and treatment success to make changes and adapt treatment plans.
- Adhered to facility and legal standards for daily operations and medication room management.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Delivered high-quality direct and indirect nursing care to patients.
- Collected biological samples from patients and performed routine lab tests to support diagnosis.
Hospice Nurse
Gateway Hospice
Denver, Colorado
04.2021 - 11.2022
- Provided compassionate care to patients in hospice settings.
- Administered medications and monitored patient responses effectively.
- Collaborated with interdisciplinary teams for patient-centered care plans.
- Listened to patients and loved ones, offering emotional support, and kindness to help with end-of-life transition.
- Conducted home visits regularly to assess patient's condition and provide necessary interventions.
- Provided bereavement counseling services for surviving family members after a death has occurred.
- Attended regular staff meetings with interdisciplinary team to review policies and procedures regarding patient care.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Hospice Nurse
Elevation Hospice
Denver, Colorado
04.2020 - 04.2021
- Collaborated with interdisciplinary teams for patient-centered care plans.
- Documented patient progress accurately in electronic health records.
- Conducted regular assessments to evaluate patient comfort levels.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Assisted with discharge planning activities prior to a patient leaving hospice service.
Education
Associate of Applied Science - Practical Nursing
Cincinnati State Technical And Community College
Cincinnati, OH09-2004
Certificate of Technical Studies - Medical Assisting
The Institute of Medical And Dental Technology
Cincinnati, OH10-1997
High School Diploma -
Hillsboro High School
Hillsboro, OH06-1995
Skills
- Cash register operations
- Inventory management
- Team supervision
- Employee training
- Fraud detection
- Customer relationship management
Timeline
Cashier Team Lead
D &S Convienece Store
07.2024 - 01.2025
Licensed Practical Nurse Supervisor
Accel of Longmont
03.2023 - 01.2024
Hospice Nurse
Gateway Hospice
04.2021 - 11.2022
Hospice Nurse
Elevation Hospice
04.2020 - 04.2021
Associate of Applied Science - Practical Nursing
Cincinnati State Technical And Community College
Certificate of Technical Studies - Medical Assisting
The Institute of Medical And Dental Technology
High School Diploma -
Hillsboro High School