Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRANDY DOSS

Aberdeen

Summary

As you’ll see from my resume, what motivates me is working for organizations, like yours, that serve a higher purpose. I would love to bring my skills and experience to support your cause.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

BankTeller

Woodforest Bank
01.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Credit Card Fraud Analyst

TSYS
10.2021 - 01.2023
  • Effectively communicated complex information regarding detected fraudulent activities to both internal stakeholders and external partners such as banks or law enforcement agencies.
  • Assisted customers in understanding their rights and responsibilities related to credit card usage, contributing to better overall security practices among users.
  • Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.

Bank Teller

RENASANT BANK
02.2020 - 10.2021
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

Certified Nursing Assistant Senior

Methodist Services
11.2017 - 12.2019
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Worked with coworkers to complete tasks.
  • Patient Care

Manager On Duty

Pizza Hut
06.2015 - 01.2018
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.

CNA/Caregiver

Pioneer Community Hospital
07.2013 - 05.2015
  • Blood pressures -feeding -bathing -toileting helping patients with their day to day activities
  • Skills Used

Education

Associate of Arts -

East Mississippi Community College
Mahew, Mississippi
05.2023

Diploma - undefined

Aberdeen High School
Aberdeen, MS
05.2010

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Customer relationship development
  • Patience and empathy
  • Active listening
  • Customer service
  • Critical thinking
  • Technical support
  • Strong work ethic
  • Customer relationship building

Certification

CPR Certified Nursing Assistant (CNA)

Timeline

BankTeller

Woodforest Bank
01.2023 - Current

Credit Card Fraud Analyst

TSYS
10.2021 - 01.2023

Bank Teller

RENASANT BANK
02.2020 - 10.2021

Certified Nursing Assistant Senior

Methodist Services
11.2017 - 12.2019

Manager On Duty

Pizza Hut
06.2015 - 01.2018

CNA/Caregiver

Pioneer Community Hospital
07.2013 - 05.2015

Diploma - undefined

Aberdeen High School

Associate of Arts -

East Mississippi Community College

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