Brandy Duenas
West Valley City,UT
Summary
Accomplished Associate Lending Supervisor 2 at Zions Bancorporation, adept in staff management and process improvement. I have over 20 years of customer service . Excelled in training and mentoring, leveraging goal-oriented strategies to foster staff development and operational efficiency. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Self-Motivated and reliable with excellent team work, problem solving and organizational skills.
Overview
16
16
years of professional experience
Work History
Associate Lending Supervisor 2
Zions Bancorporation
02.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Currently supervise 6 people on my processing team
- Hired supervised and coached over 20 employees on processing, performance.
- Finalize all applications prior to sending docs for sufficiency.
- Work with multiple departments to complete loan applications for borrowers
- Handled any conditions sent from underwriting departments
Mortgage Frontline Sales Assistant
SoFi
11.2016 - 02.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Risk Operations Lead
American Express
08.2008 - 01.2016
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Performed quality control and monitored production efforts.
Education
GED -
Kearns High School
Kearns Utah07.2003
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Staff Development
Process Improvement
Expectation setting
Timeline
Associate Lending Supervisor 2
Zions Bancorporation
02.2018 - Current
Mortgage Frontline Sales Assistant
SoFi
11.2016 - 02.2018
Risk Operations Lead
American Express
08.2008 - 01.2016
GED -
Kearns High School
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