BRANDY DUKE
Summary
Highly motivated and committed Medical Assistant offering over 12 years of experience in fast-paced settings. Detail-oriented individual prioritizes workloads with little or no supervision. Exceptional communication and project management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Audiology Assistant
Pacific Hearing Service
11.2023 - 06.2024
- Assisted with patient instruction and troubleshooting of hearing devices.
- Applied effective time management techniques to meet tight deadlines.
- Submitted patient statements and medical billing to insurance companies.
- Facilitated internal audits and prepared detailed reports on findings.
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
Patient Care Coordinator
Pacific Hearing Service
10.2021 - 11.2023
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
Clinical Research Coordinator
Advanced Dermatology and Skin Surgery
04.2021 - 10.2021
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Gathered, processed, and shipped lab specimens.
- Monitored patient safety throughout clinical trials and reported any adverse events.
Back Office Manager
Advanced Dermatology and Skin Surgery
04.2012 - 04.2021
- Oriented and trained new staff on proper procedures and policies.
- Designed and implemented office policies and enforced standards.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Inventory management and ordering of supplies from medical office suppliers.
Medical Assistant
Advanced Dermatology and Skin Surgery
08.2011 - 04.2012
- Assist with answering phone calls and checking medical insurances.
- Obtained client medical history, medication information, symptoms, and allergies.
- Practice sterilization techniques when setting up for medical procedures and assist all providers in the office.
- Assisted physicians with minor surgeries.
- Taught patients about medications, procedures, and care plan instructions.
Education
AAS, Medical Assistant Program -
Heald College
10.2011
Skills
- Appointment Scheduling
- Insurance Verification
- Attention to Detail
- Strong leadership
- Patient Education
- New Hire Training
- HIPAA Compliance
- Documentation
- Critical Thinking Skills
- Proper sterilization techniques
- Reliable team player
- Multitasking and prioritization
- Inventory and supply management
- Medical billing and coding
- Quick problem solver
- Patient-focused care
- Test Documentation
Timeline
Audiology Assistant
Pacific Hearing Service
11.2023 - 06.2024
Patient Care Coordinator
Pacific Hearing Service
10.2021 - 11.2023
Clinical Research Coordinator
Advanced Dermatology and Skin Surgery
04.2021 - 10.2021
Back Office Manager
Advanced Dermatology and Skin Surgery
04.2012 - 04.2021
Medical Assistant
Advanced Dermatology and Skin Surgery
08.2011 - 04.2012
AAS, Medical Assistant Program -
Heald College
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