Brandy Duncan
Louisville,KY
Summary
Experienced professional with a successful career in business development, community involvement, banking, and talent optimization. Possesses excellent interpersonal, analytical, and organizational skills. Excels within highly competitive environments where leadership skills are the keys to success. An accomplished leader with the skills necessary to direct, train, and motivate staff to its fullest potential.
Overview
16
16
years of professional experience
Work History
Owner
Duncan Consulting
2022.08 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Board Of Directors, Previous President
Business Networking International (BNI)
2020.01 - Current
- Accomplished leader of 30 plus professionals in BNI referral group
- Consistently top 1-3 monthly BNI chapters in Louisville out of 45 chapters
- 2021 - $1,000,000 in closed business
- 2022 – Pacing for over $1,500,000 in closed business
- Award winning chapter for closed business in 2021
- Only all-female leadership team in Kentucky/ Indiana/ Tennessee.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Business Banking Development Consultant/ Vice President
US Bank
2016.01 - 2022.08
- 100% Outside prospecting for business banking clients $2.5MM and over in annual sales
- Hold 10-15 weekly full discovery meetings to discuss current relationship, cash flow, current and future needs
- Introduce to correct partner in the bank such as a Relationship Manager, Treasury Management, and Merchant Processing Manager
- Continue to develop key internal relationships
- Fluent in cash flow cycle process, depository products, treasury management, merchant processing, credit cards, and more
- Network and develop strong COI relationships in Louisville for referral base
- Active community involvement and fundraising skills.
- Enhanced client satisfaction by providing tailored development solutions and strategies.
- Streamlined project management processes for improved efficiency and timely delivery of projects.
- Conducted comprehensive research to identify potential funding opportunities and partnerships.
Branch Manager/ Assistant Vice President
US Bank
- Quarterly Pinnacled multiple branches in same year
- Develop tactics to increase assets and profitability and drive the P&L
- Exemplary ability to build relationships and have a One Bank approach for the client
- Strong focus in business development within the community
- Finished 2017 101% YTD growth
- Actively involved in 5 different networking groups in Louisville
- Determined focus around talent development within the banking center and affiliate
- Active community involvement and fundraising skills
- Audit Results – high audit scores in all branches managed
- Direct daily operations including branch sales, business development, customer service, and compliance.
Dual Financial Center Manager/ Assistant Vice President
Fifth Third Bank
2008.01 - 2016.01
- 2014 President’s Circle Winner
- 2015 Nominee for top Revenue, Overall Cross Sell, and One Bank Partnership
- 5 years of driving successful Bank Mart Branches
- Develop tactics to increase assets and profitability and drive the P&L
- Strong focus on talent development within the banking center and affiliate
- Currently have 30+ employees promoted
- Very thorough and detailed coaching process
- Strong community involvement and fundraising skills
- Actively participates in community events to position the bank as a leader within the territory
- Young Bankers Club, Ronald McDonald Association, United Way, Junior Achievement, and Women’s Network
- Audit Results – high audit scores in all branches managed
- Constantly explores opportunities to elevate customer loyalty and boost revenues
- Strong customer service scores
- Direct daily operations including branch sales, business development, customer service, and compliance
- Membership Advantage Champion to drive new household acquisition
- 8+ years of student banking experience with multiple colleges
- Retail Associate Advisor (mentor) for new hires
- Advisory Board Member.
Education
Bachelor Degree in Business Administration -
American Intercontinental University
01.2012
Skills
- Business Development Expertise
- Relationship Building and Management
- Community Relations
- Revenue Generation
- Market Research
- Change Management
- Customer Service
Timeline
Owner
Duncan Consulting
2022.08 - Current
Board Of Directors, Previous President
Business Networking International (BNI)
2020.01 - Current
Business Banking Development Consultant/ Vice President
US Bank
2016.01 - 2022.08
Dual Financial Center Manager/ Assistant Vice President
Fifth Third Bank
2008.01 - 2016.01
Branch Manager/ Assistant Vice President
US Bank
Bachelor Degree in Business Administration -
American Intercontinental University
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