Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Edmonds

Asheville,NC

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Reliable Stocker skilled in carrying over pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with friendly attitude. Brings 17 years of retail experience.

Overview

14
14
years of professional experience

Work History

Cashier, Stocker and Gas Attendant

Ingles Grocery Store
Asheville, NC
11.2022 - Current
  • Monitored customer order process and addressed customer issues.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Built and maintained productive relationships with employees.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Welcomed customers, offering assistance to help find store items.
  • Worked closely with front-end staff to assist customers.
  • Performed other duties as assigned by management.
  • Demonstrated product features to align with customer needs.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.

3rd Shift Stocker

Ingles Grocery Store
Asheville, NC
02.2022 - 07.2022
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Kept work area clean at all times following company standards for health and safety regulations.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Restocked shelves as needed throughout shift.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Conducted regular shelf-tagging, price changes, and other merchandising tasks.
  • Followed safety protocols while unloading trucks and stocking shelves.
  • Picked up boxes and related trash from sales floor.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Operated pallet jacks and forklifts safely to move heavy items around the store.
  • Cleaned up spills and broken merchandise in a timely manner.
  • Provided assistance to other departments such as receiving or cashiers when needed.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Monitored aisle traffic flow ensuring that customers can easily access merchandise without obstruction.

Cleaning Team Leader

Merry Maids
Asheville, NC
03.2021 - 01.2022
  • Verified each completed room against standard plans to maintain consistency.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Reviewed customer feedback regarding the quality of services provided by cleaners.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Performed routine maintenance checks on all equipment used by cleaners.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Drafted reports detailing the results of inspections and other activities related to cleaning operations.
  • Delegated work to staff, setting priorities and goals.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Resolved conflicts between team members in a timely manner.
  • Provided guidance to cleaners on proper cleaning techniques and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enforced company policies among all employees involved in cleaning operations.
  • Practiced safe work habits and wore protective safety equipment.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Explained goals and expectations required of trainees.

Area Supervisor

Ross Stores
Asheville, NC
01.2021 - 03.2021
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Established area team schedule and planned production.
  • Facilitated communication between departments within the organization to ensure successful collaboration.
  • Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
  • Delegated work to staff, setting priorities and goals.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Kept abreast of industry trends by attending conferences or reading trade publications regularly.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Managed employees.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Trained, managed and motivated employees to promote professional skill development.
  • Generated documentation and processed orders.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Counted and balanced registers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Understood and followed oral and written directions.

Dairy Stocker

Ingles Grocery Store
Asheville, NC
12.2018 - 01.2020
  • Answered customer questions regarding product availability, pricing.
  • Stocked shelves with new merchandise in a timely manner while adhering to company standards.
  • Faced products on shelves and displays to meet company policies.
  • Checked expiration dates on all dairy items prior to stocking them on shelves or in coolers and freezers.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Ensured the proper temperature in coolers and freezers was maintained at all times.
  • Lifted materials of varied weights on regular basis.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Performed daily cleaning duties such as mopping floors, wiping down shelves.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Conducted regular inventories of dairy products.
  • Provided assistance to other departments when needed such as unloading pallets from delivery trucks.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Ordered additional product when needed for restocking purposes.
  • Monitored customer traffic flow throughout the day and adjusted stocking levels accordingly.
  • Read orders to verify attributes and quantities of merchandise.
  • Received dairy product deliveries and verified accuracy of order.
  • Organized shelves, rotated stock, and faced products to ensure freshness.
  • Assisted in training new employees on how to properly handle dairy products.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Palletized merchandise for easy movement to sales floor locations.
  • Maintained cleanliness of storage areas, coolers, and freezers.
  • Communicated effectively with supervisors about any discrepancies or problems encountered during shift.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Operated forklift and pallet jack to transport heavy loads.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Utilized a hand-held scanner for checking prices and entering data into the system.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cleaning Assistant

TCS Cleaning Sevice
Asheville, NC
02.2017 - 12.2018
  • Kept business entrances clean, tidy and professional in appearance.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Efficiently managed time between multiple tasks throughout the day.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Sanitized frequented areas and equipment using approved supplies.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Adhered to OSHA guidelines while performing duties.
  • Inspected facilities for potential hazards or maintenance needs.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Dusted furniture, machines or equipment.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Farm Hand

Eggwell Farm
Wellford, SC
04.2015 - 12.2018
  • Cared for livestock, including feeding, watering, and providing medical attention when necessary.
  • Organized storage areas for harvested crops.
  • Watered and fed livestock and cleaned pens and enclosures to maintain farm animal health.
  • Cleaned stalls, pens and equipment using water hoses or pumps.
  • Loaded and unloaded trucks with supplies or products from the farm.
  • Mixed feed, additives and medicines in prescribed portions.
  • Organized new stock arrivals by size, color and age to facilitate health examinations and breeding program.
  • Ordered food for animals and arranged delivery.
  • Updated records with data about animal growth, feeding patterns, costs and behaviors.
  • Fed and watered livestock and monitored food and water supplies.
  • Marked livestock to identify ownership and grade using brands, tags or tattoos.
  • Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
  • Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
  • Repaired buildings, fences and other pertinent structures to keep animals properly contained.
  • Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
  • Collected eggs from chicken coops on a daily basis.
  • Euthanized sick animals in accordance with humane standards.
  • Participated in training sessions related to new farming techniques or technologies.
  • Examined animals to detect illness, injury or disease.
  • Documented work performed using computer programs or paper log books.
  • Provided assistance during birthing events for livestock animals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered products to customer locations on time.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.
  • Answered calls per shift to assist with customer questions and concerns.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Family Dollar
Asheville, NC
07.2013 - 04.2015
  • Completed inventory audits to identify losses and project demand.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Proposed or approved modifications to project plans.
  • Served as a liaison between staff members and senior management personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Communicated regularly with customers to gain insights into their needs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Recruited and trained new employees to meet job requirements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Merchandiser

Driveline Retail
Asheville, NC
01.2012 - 01.2015
  • Restructured merchandising strategy to promote high value and products.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Performed regular price checks on select items throughout the store location.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Cleaned and organized display cases, shelves and aisles.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Developed promotional strategies to increase sales of featured products.
  • Communicated and coordinated planogram execution with store management.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Organized displays according to company standards and specifications.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Maintained a clean and organized work environment at all times.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Built effective partner store relationships to improve customer satisfaction.
  • Presented updated floor plans and design strategy to store management.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.
  • Completed day-to-day duties accurately and efficiently.

Sales Associate

Jcpennys
Asheville, NC
06.2010 - 01.2013
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers and provided exceptional customer service.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed promotional strategies to increase sales volume.
  • Increased purchase amounts by cross-selling with similar products.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers to determine wants or needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Prepared merchandise for purchase or rental.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Worked with fellow sales team members to achieve group targets.
  • Collected payments and provided accurate change.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Handled customer complaints in a professional manner.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Provided accurate information about products, prices and services.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers with product selection, sizing and styling.
  • Developed trusting relationships with customers by making personal connections.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Organized stockroom shelves according to size, color or style.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

AC Reynolds High
Asheville, NC
06-2010

Skills

  • Ordering and Stocking
  • Returns Processing
  • Product Recommendations
  • Cash Handling
  • POS Systems
  • Cleaning and Sanitizing
  • Staff Mentoring
  • Inventory Control
  • Complex Problem-Solving
  • Conflict Resolution
  • Time Management Skills
  • ID Verification
  • Retail Merchandising
  • Order Packaging
  • Staff Training
  • Merchandise Restocking
  • Customer Service

Timeline

Cashier, Stocker and Gas Attendant

Ingles Grocery Store
11.2022 - Current

3rd Shift Stocker

Ingles Grocery Store
02.2022 - 07.2022

Cleaning Team Leader

Merry Maids
03.2021 - 01.2022

Area Supervisor

Ross Stores
01.2021 - 03.2021

Dairy Stocker

Ingles Grocery Store
12.2018 - 01.2020

Cleaning Assistant

TCS Cleaning Sevice
02.2017 - 12.2018

Farm Hand

Eggwell Farm
04.2015 - 12.2018

Assistant Manager

Family Dollar
07.2013 - 04.2015

Merchandiser

Driveline Retail
01.2012 - 01.2015

Sales Associate

Jcpennys
06.2010 - 01.2013

High School Diploma -

AC Reynolds High

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Brandy Edmonds