Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Elder

Texas City,TX

Summary

Self-motivated and highly-organized professional with experience in customer service, with the ability to adapt as needed. I enjoy the thrill of meeting and exceeding goals in a professional environment. High dedication to knowledge, self-sufficiency, and forming interpersonal relationships with customers, leaders and peers are some of my best qualities. I am ready to learn.

Overview

25
25
years of professional experience

Work History

Store Manager

Axcess Financial
12.2017 - Current
  • Serve and educate customers on the product portfolio by presenting all options for product and services that fit the customers needs.
  • Interact with customers using active listening skills to confirm or clarify information and defuse customer complaints.
  • Escalate issues to the district director of operations and corporate office if unable to resolve the issue directly,
  • Respond professionally and accurately to general question, applications, requests, sales, collections and courtesy calls in accordance with state and federal laws, operating procedures and district and region volume expectations.
  • Use reports from multiple sources to identify areas of opportunities, form an action plan, and execute.
  • Perform customer verification to validate information presented.
  • Process all transactions accurately according to company policies and procedures.
  • Complete training and quarterly courses in a timely manner.
  • Coordinate operations, development, and training necessary for store achieving and exceeding metric targets.
  • Support staff to ensure excellent customer service and embodiment of sales culture.
  • And separate duties as assigned

Assistant Manager

Rainbow USA
05.2016 - 12.2017
  • Lead store team in their day to day execution of company initiatives.
  • Heavy focus on driving customer service by providing training and leading by example.
  • Job duties include: managing store staffing, creating work schedules, processing payroll, execution of daily manager-on-duty responsibilities, and analyzing/driving sales.
  • Reduced shrink over previous two quarters by executing proper inventory control procedures at a high level
  • Providing inspiration and mentorship to new staff members resulting in an internal promotion
  • Consistently exceeded sales goals and operational standards
  • Created a new store culture which prioritizes driving sales by providing high levels of customer service to each and every customer

Department Manager

Lowe’s Home Improvement
01.2008 - 01.2011
  • Worked with a team to screen, hire, and train incoming employees.
  • Department duties included: overseeing and organizing employees, providing customers with exceptional service and information, and maintained motivational skills as a team leader, providing direction to all associates through work lists and team meetings.
  • Maintained exceptional inventory control standards
  • Cross-trained in multiple departments throughout the store to provide the best customer service possible
  • Consistently met and exceeded sales goals

Store Manager

Taco Bell
01.2000 - 01.2008
  • Executed company standards and implemented best practices to create a clean and safe working environment for employees and customers.
  • Maintained store inventory to improve and manage sales.
  • Efficiently documented food safety audits, organized purchase sale orders, and analyzed financial statements to ensure a stable budget and drive store profitability.
  • Increased average customer service scores each year in position
  • Developed and promoted many associates from new hires to leaders within the company
  • Routinely asked to travel to multiple stores to aid in course correction

Education

High School Diploma -

College of The Mainland
Texas City, TX

Skills

  • Excellent customer service, Sales expertise
  • Call center/retail/office environment
  • Extended phone usage, Long periods of sitting
  • Extended viewing of computer screens and typing
  • Ability to prioritize, multitask, and work in an autonomous environment while providing leadership
  • Active listening and verbal or written communications
  • Proficiency in Microsoft Office and multiple CRPs
  • Ability and willingness to consistently live and embrace integrity and core values
  • Extensive work in collections, cold, warm, and courtesy calls, maintaining and exceeding company targets
  • Problem-solving, Ability to perform in a fast-paced environment
  • Training and mentoring, Team motivation
  • POS systems, Documentation and reporting

Timeline

Store Manager

Axcess Financial
12.2017 - Current

Assistant Manager

Rainbow USA
05.2016 - 12.2017

Department Manager

Lowe’s Home Improvement
01.2008 - 01.2011

Store Manager

Taco Bell
01.2000 - 01.2008

High School Diploma -

College of The Mainland

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