BRANDY ELLIS
SOUTH BEND,INDIANA
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Tire Rack
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
ACH Specialist
1st Source Bank
08.2017 - 07.2022
- Spearheaded initiatives targeting fraud prevention in ACH transactions, collaborating closely with security teams for optimal results.
- Streamlined ACH operations for improved efficiency and risk management through regular process reviews and updates.
- Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
- Identified opportunities for process improvements, implementing changes that led to increased accuracy and reduced risk exposure.
- Reduced error rates in EFT transactions by conducting thorough audits and providing staff training on best practices.
Teller
1st Source Bank
06.2014 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Teller
Teachers Credit Union
08.2013 - 06.2014
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
Guest Services Clerk
University Park Mall
04.2012 - 08.2013
- Customer Service
- Cash Handling
- Balancing Drawer
Cashier, Customer Service Clerk, Front-End Supervisor, Fuel Center Manager
Kroger
04.2003 - 08.2010
- Customer Service
- Supervising
- Merchandising
- Data Entry
- Cash Handling
- Book Keeping
- Training New Hires
- Opening and Closing Store
- Interviewing
- Hiring
- Problem Solution/Decision Making
Education
High School - Basic Skills
Clay High School
South Bend, Indiana06.1998
Diploma - Medical Insurance Billing and Office Administration
Ross Medical Education Center
Granger, Indiana01.2011
General Education Diploma - undefined
Bendix Adult Education Center
South Bend, Indiana10.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Relationship building
- Complaint handling
- Complaint resolution
- Payment processing
Timeline
Customer Service Representative
Tire Rack
09.2022 - Current
ACH Specialist
1st Source Bank
08.2017 - 07.2022
Teller
1st Source Bank
06.2014 - 08.2017
Teller
Teachers Credit Union
08.2013 - 06.2014
Guest Services Clerk
University Park Mall
04.2012 - 08.2013
Cashier, Customer Service Clerk, Front-End Supervisor, Fuel Center Manager
Kroger
04.2003 - 08.2010
Diploma - Medical Insurance Billing and Office Administration
Ross Medical Education Center
General Education Diploma - undefined
Bendix Adult Education Center
High School - Basic Skills
Clay High School
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