Brandy Emond
Ocklawaha,FL
Summary
Proactive Administrative Associate specializing in patient administrative services with extensive experience in managing confidential documents, appointment scheduling, and insurance verification. Known for streamlining processes to enhance patient experience and maintaining strict HIPAA compliance. Brings strong organizational skills and a commitment to excellent customer service. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Motivated Patient Account Representative offering over 12 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
10
10
years of professional experience
Work History
Patient Administrative Associate
Mid-Florida Primary Care
05.2022 - 08.2024
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Answered 50+ incoming calls, scheduled 75-100 appointments and filed medical records.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations.
- Greeted and assisted approximately 100 patients daily with check-in procedures.
Patient Administrative Associate
The Villages Health
04.2014 - 05.2022
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Assisted in the implementation of new electronic health record system, increasing office efficiency and reducing errors.
- Updated patient records accurately, ensuring all documentation was complete and up-to-date for proper medical care.
- Contacted patients after insurance was calculated to obtain payments.
- Answered approximately 50 incoming calls, scheduled 100+ appointments and filed medical records.
- Verified patient insurance eligibility and entered patient inform into the system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Lake Weir High School
Ocala, FLSkills
- HIPAA Compliance
- Strong Organization
- Patient confidentiality
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Verbal and written communication
- Payment Processing
- Teamwork and Collaboration
- Customer Service
- Punctual and Hardworking
- Calm and Effective Under Pressure
Accomplishments
- Trained and mentored new staff on proper procedures, service standards and compliance.
- Collaborated with team of 10 in the development of Spirit Week activities for whole practice (more than 400 employees).
- Received Teamwork Award for core values
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPaid time off401k matchPaid sick leaveStock Options / Equity / Profit SharingCompany CultureWork-life balanceTimeline
Patient Administrative Associate
Mid-Florida Primary Care
05.2022 - 08.2024
Patient Administrative Associate
The Villages Health
04.2014 - 05.2022
Lake Weir High School
Similar Profiles
Marquavia WeatherspoonMarquavia Weatherspoon
Referral Coordinator at Mid-Florida Primary CareReferral Coordinator at Mid-Florida Primary Care
Katharine SartoriKatharine Sartori
Front Desk Receptionist at Dental Care Of Mid FloridaFront Desk Receptionist at Dental Care Of Mid Florida
Meghan CoonMeghan Coon
Family Nurse Practitioner Preceptorship at HCA Florida Ocala Primary CareFamily Nurse Practitioner Preceptorship at HCA Florida Ocala Primary Care