Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Engram

Tampa,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Dependable, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

9
9
years of professional experience

Work History

Care Coordinator

One Call Care Management
04.2024 - Current
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

Patient Service Specialist

Select Physical Therapy
06.2021 - 03.2024
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments. Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories. Greeted and assisted patients with check-in procedures.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection. Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Assisted in implementing new electronic health record system, leading to improved accuracy in documentation and reduced errors in patient data management.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions. Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients. Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.


Security Officer

Allied Universal Security Services
10.2019 - 11.2021
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

Customer Service Representative

TSYS
11.2017 - 11.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Associate

Papaya Clothing
11.2016 - 03.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Lamar County High School
05.2015

Skills

  • Patient confidentiality
  • Appointment Scheduling
  • Insurance Verification
  • Professionalism and Ethics
  • Multitasking and Organization
  • Customer Service
  • HIPAA Compliance
  • Problem-Solving
  • Financial Procedures Adherence
  • Insurance Billing
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Medical terminology understanding
  • Documentation proficiency

Timeline

Care Coordinator

One Call Care Management
04.2024 - Current

Patient Service Specialist

Select Physical Therapy
06.2021 - 03.2024

Security Officer

Allied Universal Security Services
10.2019 - 11.2021

Customer Service Representative

TSYS
11.2017 - 11.2019

Sales Associate

Papaya Clothing
11.2016 - 03.2018

High School Diploma -

Lamar County High School

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Brandy Engram