Brandy Escobar
Brentwood,NY
Overview
10
10
years of professional experience
Work History
SCHEDULER
RADNET
01.2024 - Current
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Acted as first point of contact and set appointments for prospective clients.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Patient Service Representative
Catholic Health Services
11.2023 - 01.2024
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Patient Care Representative
CityMD Urgent Care Facility
06.2021 - 04.2023
- Responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD
- The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient
- This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc
- In a prompt and polite manner
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc
- Responsible for effective and efficient verification of all patients’ benefits before their appointment. • Responsible for answering incoming calls from other providers, recipients, and carrier groups in relation to insurance coverage.
- Research eligibility information online with various insurance carriers.
- Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
- Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.
- Responsible for obtaining all referrals and authorizations for procedures and services, as required.
Shift Lead/Management
Walgreens
07.2018 - 06.2021
- Responsible for holding store keys to open & close without management as necessary
- Assists with & coaches other team members to work with warehouse & vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries
- Responsible & accountable for registering all related sales on assigned cash register, including records for scanning errors, price verifications, items not on file, price modifications, and voids
- Assists manager or assistant store manager in reviewing order exceptions on order release day & assists in reverse logistics (e.g., 1503, returns, empty packages), evaluating & developing displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets & revisions
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations
- Assist with ensuring Outdate program is followed with team members, assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested
- Responsible for basic department pricing & making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products
- Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately within the required time frame
- Assists with exterior & interior maintenance by ensuring clean, neat, orderly store condition & appearance, including requesting store or system repairs as required in manager absence, or as requested by manager
- Assists with separation of food items (e.g., raw foods from pre-cooked) & product placement as specified by policies/procedures (e.g., raw & frozen meats on bottom shelves)
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs
- Assist at Pharmacy out window as requested
- Ensures compliance with state & local laws regarding regulated products (e.g., alcoholic beverages & tobacco products), Complies with all company policies & procedures; maintains respectful relationships with coworkers
Assistant Manager
Family Dollar
11.2016 - 06.2018
- Management duties
- Opening and closing store
- Training new team members
- Cash handling duties
Sales Associate
Macy's & Bloomingdale's
11.2014 - 11.2016
- Responsibilities: My job was to give the costumer the best service, to make them feel happy with their shopping decisions, to provide them with help if needed
- I got to have knowledge towards our products, process them, and make the customer feel like they made the right decision shopping with us
Server/Waiter
Lovin Oven
07.2014 - 11.2014
- Responsibilities: I took care of the people that comes the events that we have, with a positive attitude, always with a smile in my face, always and respectful with my job partners
- I was responsible for my tables and the people on it, I always had to make sure that they were doing great and that I was giving a good service
Education
High School -
Liceo Mariano San Juan Bosco
06.2015
Skills
- Scheduling
- Training
- Management
- Inventory
- Sales
- Shift Management
- Supervising Experience
- Bookkeeping
- Assistant Manager Experience
- Pricing
- Merchandising
- POS
- Recruiting
- Store Management Experience
- Payroll
- Customer Service
- Office Management
- Administrative Experience
- Microsoft Outlook
- Interviewing
- Food Safety
- Employee Orientation
- Human Resources
- Guest Services
- Retail Management
- Leadership
- Food Service
- Retail Sales
- Front desk
- Microsoft Excel
- Microsoft Word
- Medical terminology
- Medical office experience
- Triage
- Typing
- Office experience
- Computer skills
- Time management
- Organizational skills
- Data entry
- Phone etiquette
- Computer literacy
- Insurance Verification
- HIPAA
- Medical Records
- Medical Billing
- ICD-10
- EMR Systems
- CPT Coding
- Medical Scheduling
- Medical Coding
- ICD-9
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
Additional Information
Always have a positive attitude., Can make clients feel welcome and happy with their decision., Bilingual (English/Spanish)., Good team player., Works well under pressure.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SCHEDULER
RADNET
01.2024 - Current
Patient Service Representative
Catholic Health Services
11.2023 - 01.2024
Patient Care Representative
CityMD Urgent Care Facility
06.2021 - 04.2023
Shift Lead/Management
Walgreens
07.2018 - 06.2021
Assistant Manager
Family Dollar
11.2016 - 06.2018
Sales Associate
Macy's & Bloomingdale's
11.2014 - 11.2016
Server/Waiter
Lovin Oven
07.2014 - 11.2014
High School -
Liceo Mariano San Juan Bosco
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