Hi, I’m
Brandy Estes
Duncanville,Texas
Summary
Dynamic and dedicated professional with extensive experience in customer service at Mesquite Pitt BBQ and Steakhouse. Proven ability to enhance guest satisfaction through strong multitasking and conflict resolution skills. Recognized for effectively managing high-volume dining environments while maintaining cleanliness and hygiene, fostering repeat business through exceptional service.
Overview
2025
years of professional experience
Work History
Mesquite Pitt BBQ and Steakhouse
Restaurant Hostess
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Medically Home Health Services
Caregiver
10.2024 - 01.2025
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Moe's Country Kitchen
Waitress Trainee
04.2023 - 06.2024
Job overview
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Benbrook Cafe
Restaurant Waiter
03.2022 - 05.2023
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawe
Humperdinks
Restaurant Server
06.2017 - 08.2019
Job overview
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
IHOP Restaurants LLC
Restaurant Server
09.2017 - 05.2018
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Education
Wester Hills High SchoolFort Worth, TX
GED from STANDARD
06.2020
Skills
- Customer service
- Strong multitasking
- Cash handling
- Complex Problem-solving
- Assertiveness
- Payment processing
- Judgment and decision makin
- POS system operations
- Menu memorization
- Server support
- Sales and marketing
- Safe food handling
- Up-selling techniques
- Problem-solving
- Friendly demeanor
- Multi-line telephone
Timeline
Caregiver
Medically Home Health Services
10.2024 - 01.2025
Waitress Trainee
Moe's Country Kitchen
04.2023 - 06.2024
Restaurant Waiter
Benbrook Cafe
03.2022 - 05.2023
Restaurant Server
IHOP Restaurants LLC
09.2017 - 05.2018
Restaurant Server
Humperdinks
06.2017 - 08.2019
Restaurant Hostess
Mesquite Pitt BBQ and Steakhouse
Wester Hills High School
GED from STANDARD
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