Brandy Famuliner
Mountain Grove,MO
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. Retail sales, professionally versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandising Lead Budtender
FROM THE EARTH-Kansas City, MO
02.2023 - 05.2024
- Learned in depth about cannabis and the industry.
- Achieved 3 promotions from reception to Budtender, then lead, and lastly, merchandising lead.
- Attendeded training on strains, terpenes, concentrates, doses for edibles (and flower), also vape devices. Served medical and recreational marijuana to cannabis users of all kinds.
- Conducted cannabis sales of more than 75k in monthly revenue.
- Gave appropriate product recommendations, as well as up sold high ticket items. Trained new budtenders on strategic selling techniques, cannabis as a whole, and product knowledge. Maintained a team of budtenders, and set customer service standards. Enforced standard operating procedures, and security. Obtained a strong history if interfacing with diverse clientele to recommend appropriate medical andrecreational products based on individual needs. Well versed in team collaboration. Maintained MO state compliance regulations, as well as federal regulations, and ensured theenforcement of regulations.
- Worked closely with store and district managers to create a more effective performance level for thelocation. Increased monthly revenue 16%-36% monthly.
- Communicated effectively to my team and taught them the communication skills I've acquired. Managed all merchandise inventory, deliveries, and ordering.
- Organized both marijuana and merchandise inventory and monitored levels to prevent product shortages. Periodically changed layout of sales floor and location of items to keep customers interest and attention.
- Maintained a clean and stocked shopping area at all times.
- Experienced in DUTCHIE (POS, Admin, and Backoffice) METRC, google workspace, google spreadsheets.
- Solo closed the store with security 4 nights a week.
Server/Bartender/Host
The Melting Pot KC-Kansas City, MO
08.2020 - 04.2022
- Serve and prepare beverages to guests, including specialty dishes, even table side.
- Knowledge and specific answers to questions about menu items, bottle service wine, and handcraft cocktails, that are held at a high melting pot corporate standard, four course style traditional Swedishdining experience. Knowledge of potential food allergies and intolerances, as well as known replacement or substituteingredients for any specific dish.
- Knowledge of VIP set holiday menus as well as hand selected hand crafted VIP beverages and specific cocktail recipes. Overall knowledge of liquor, specialty cocktail recipes with fresh prepared ingredients, handcrafting each one to perfection.
- General large variety of wine knowledge of the many wines that are kept in the beautiful glass-walled wine cellar.
- Managed my own personal bank for transactions. Managed my full service bar till, and guests, simultaneously keeping server drink orders prepared and ready for their guests.
- Consciously know which course your guest is on, and have the next course prepared, to keep overall time with the guest at the table to a minimum to maximize effectiveness of multi-table multi-tasking.
- Quickly transition between courses.
- Generally have a happy demeanor, and make every table special in your own way.
- Always ask if the guest is celebrating, and personalize each experience and celebration, by making a personalized dessert plate (Example) Happy 25th Anniversary! Written with chocolate and colored sugar sprinkles.)
- UP-SELL! I know about what I am selling, and how to upgrade an experience, and my tip all while keeping my guest the happiest person in the room.
- Balance more than one experience (table) at a time while keeping each experience personal.
- Keeping conscious of timing of experiences for table turn times. I have trained almost all new employees that are hired as servers and bartenders.
Manager/Bartender/Server
Rhythm & Booze-Kansas City, MO
04.2018 - 08.2020
- Safely serve patrons drinks in a fast paced environment, Check ID & run my personal cash bank.
- Prepare paperwork of sales reports and bank drops daily,
- Count bank and drop into the safe nightly.
- Ensure that all of the building has been efficiently, and properly cleaned, sanitized, verify labels are current and not overdue, all trash is removed, electronics are off, safely secure and lock up the bar and outdoor furniture.
- Was a keyed manager.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Some College - Sports Medicine/Physical Therapy
Park University
09.2014
High School Diploma -
Vanhorn High School
01.2013
Vocational Schooling - Biomedical Engineering & Medical Interventions
Summit Technology Academy
05.2011
Skills
- POS
- Problem management
- Customer service
- Money management
- Creativity
- Project planning
- Project scheduling
- Leadership
- Strong Work Ethic
- Staff Training and Development
- Organizational capabilities
- Extensive product knowledge
- Customer service expertise
- Attention to Detail
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
Certification
- Bartender License
- Food Handler Certification
Awards
Employee of the Month, 10/01/20, The melting pot named me employee of the month, this award was considered during reviewing my work performance, ability to answer all questions that a guest asks. They evaluate your team work, your sense of urgency for your guests 4 course fondue experience, and the willingness to do as much as I can, to help any aspect of the restaurant, its awarded to those that actually step up.
Timeline
Merchandising Lead Budtender
FROM THE EARTH-Kansas City, MO
02.2023 - 05.2024
Server/Bartender/Host
The Melting Pot KC-Kansas City, MO
08.2020 - 04.2022
Manager/Bartender/Server
Rhythm & Booze-Kansas City, MO
04.2018 - 08.2020
Some College - Sports Medicine/Physical Therapy
Park University
High School Diploma -
Vanhorn High School
Vocational Schooling - Biomedical Engineering & Medical Interventions
Summit Technology Academy
- Bartender License
- Food Handler Certification
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