Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Fick

Bryan,TX

Summary

At HEB, I spearheaded bakery operations, enhancing efficiency and customer satisfaction. My leadership reduced waste and optimized staffing, while my knack for problem-solving and excellent communication fostered a collaborative team environment. Achievements include streamlining order processes and implementing quality controls, resulting in significant sales growth and a loyal customer base.

Personable and organized with passion for selling and team collaboration. Possesses foundational knowledge in baking techniques and food safety, coupled with skills in managing inventory retail management and quality control. Committed to driving team work efficiency and delivering exceptional work.

Overview

13
13
years of professional experience

Work History

Bakery Lead

HEB
07.2012 - Current
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
  • Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
  • Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
  • Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
  • Increased customer satisfaction through consistently delivering high-quality products and excellent service.
  • Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
  • Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
  • Reviewed financial reports regularly to identify areas for cost savings or revenue growth opportunities within the bakery department.
  • Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
  • Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
  • Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing for ingredients.
  • Implemented quality control measures, resulting in fewer customer complaints and product returns.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Trained new employees on bakery methods and procedures.
  • Utilized consultative selling skills to identify key trends.
  • Managed a portfolio of key accounts, ensuring timely delivery of services and maintaining strong relationships with clients.
  • Maximized upselling potential within existing accounts by regularly reviewing client needs against current offerings and suggesting relevant additions or upgrades when appropriate.
  • Distributed sales information, business cards and promotional information to prospective customers.
  • Increased account retention by consistently providing exceptional customer service and addressing client concerns promptly.

Education

A&M Consolidated High School
College Station, TX

Skills

  • Store operations
  • Scheduling staff
  • Order fulfillment
  • Cost control
  • Employee engagement
  • Supervisory experience
  • Social media marketing
  • Business management
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Reliable and responsible
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening

Timeline

Bakery Lead

HEB
07.2012 - Current

A&M Consolidated High School

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Brandy Fick