Brandy Fleener
Titusville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Motivated Customer service representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
7
7
years of professional experience
Work History
Vacation Sales Representative
Hilton Grand Vacations Club
Orlando, FL
06.2015 - 03.2018
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for hotel and rental car reservations.
Commercial Cable Installation
Safa Batres
Daytona Beach, FL
05.2009 - 10.2011
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
Satellite Sales With Vacation Upsale
Emc Management
Daytona Beach, FL
07.2006 - 10.2008
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Diploma - Basic
Vero Beach High School
Vero Beach, FL1996
Skills
- Good Listening Skills
- Reservations Bookings
- Commission Tracking
- Cancellation Policies
- Company Branding
- Customer Inquiry and Response
- Travel Package Documentation
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Call Documentation
- Upselling Products and Services
- Responding to difficult customers
- Order and Refund Processing
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Understanding Customer Needs
- Answering Customer Questions
- Credit Card Payment Processing
- Customer Service and Assistance
Additional Information
I am seeking a remote job if possible. I have recently had a stroke and become disabled.I would really like the opportunity to prove myself and be a great part of the team.
Timeline
Vacation Sales Representative
Hilton Grand Vacations Club
06.2015 - 03.2018
Commercial Cable Installation
Safa Batres
05.2009 - 10.2011
Satellite Sales With Vacation Upsale
Emc Management
07.2006 - 10.2008
Diploma - Basic
Vero Beach High School
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