Brandy Frank

Logistics manager with four years of experience in fleet coordination, driver dispatching, and customer service. Skilled in optimizing route efficiency, managing emergency response logistics, and ensuring compliance with safety regulations. Adept at leading teams, resolving productivity in fast-paced environments.

• Oversee the dispatching of 30 tow trucks, ensuring a timely and efficient response to service calls.
• Managed a team of dispatchers, providing guidance, training, and performance evaluations.
• Utilize GPS tracking and fleet management software to optimize routes and reduce response times.
• Coordinate emergency towing services, road assistance, and accident recoveries with local law enforcement.
• Communicate with customers, insurance companies, and auto repair shops to ensure smooth service execution.
• Handle escalations, resolving customer concerns, and operational challenges efficiently.
• Track and analyze dispatch performance metrics, implementing improvements to enhance service quality.
• Assigned service calls to tow truck drivers based on availability, location, and urgency.
• Provided drivers with detailed job information, ensuring proper handling of roadside assistance cases.
• Assigned tasks and projects to team members based on their experience level and skillset.
• Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
• Maintained high standards of internal and external customer service.

Key skills.

• Dispatch Operations and Fleet Management.
• Route Optimization & GPS Tracking.
• Emergency Response Coordination.
• Staff Scheduling and Supervision
• Customer Service and Conflict Resolution
• Communication and Team Leadership
• Billing & Invoicing Systems

Technical Skills.

• Towbook, Azuga, Roadsync.
• Microsoft Office (Teams, Word, Excel, Outlook).
• Two-Way Radio and Call Center Systems.

• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Managed office inventory and placed new supply orders.
• Administered payroll and maintained proper documentation of employee personnel.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.

Key Skills.

• QuickBooks
• Microsoft Office programs.
• Faxing

• Verified order changes to resolve customer complaints or concerns.
• Utilized CRM software to monitor customer interactions and identify opportunities for retention interventions.
• Analyzed customer usage patterns to identify at-risk accounts and proactively engage with them.
• Adhered to scripted responses and standardized plans to address problems.

Key Skills

• Customer Service
• Telecommunications
• De-escalations