Brandy Freeze
Elkhart,IN
Summary
Efficient and reliable OEM Experienced Office Representative with strong ability in establishing strong customer relationships. Offering excellent communication skills and Proficient in computer functions. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Graphics
Hy-Line
Elkhart , IN
2022.08 - 2023.07
- Prepared areas ahead of applications by removing dirt, debris and other objects.
- Assembled pre-fabricated cabinets into desired configurations.
- Installed cabinet doors and drawers according to plans.
- Installed and finished wood trim, doors and cabinets for custom travel trailers
Warranty Administrator
Jayco RV
Middlebury , IN
2017.08 - 2022.05
- Processed warranty paperwork for accurate documentation, reporting and filing through AS400, and Microsoft AX
- Resolved discrepancies in warranty coverage for customers.
- Provided support to customers regarding product warranties via phone conversations and email.
- Established and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Created detailed records of all customer interactions related to warranties and returns.
- Processed an average of 225 warranty authorizations through the dealer portal in AS400 and Microsoft AX
- Daily email inquiries and responses via Outlook (on average 350 to 400 weekly)
Office Manager
Towne Restoration
Elkhart , IN
2016.09 - 2017.08
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments via paper filing and Peach Tree
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel via Peach Tree and paper filing
- Processed accounts receivable invoices, payments, and refunds.
- Performed daily data entry tasks related to accounts payable and receivable activities.
- Processed invoices and checks, and maintained daily cash logs and deposits.
Education
Associate of Applied Science - Business Management
Ivy Tech Community College of Indiana
Goshen, IN06.2018
Skills
- Detail Oriented
- Exceptional customer service
- Active Listening, Verbal and Written Communication
- Proficient in Microsoft Office: Excel, Word, Teams, Outlook, Power Point, and One Note
- Ability to work in a fast-paced environment
- Microsoft AX, AS400, Sales Logic, and Peach Tree
- Positive Attitude
- Excellent follow-up with customers, dealers, and vendors
Accomplishments
- Recognized as Employee of the month May 2022 for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Improved department efficiency 60% through implementation of strategic workflow and process improvements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Timeline
Graphics
Hy-Line
2022.08 - 2023.07
Warranty Administrator
Jayco RV
2017.08 - 2022.05
Office Manager
Towne Restoration
2016.09 - 2017.08
Associate of Applied Science - Business Management
Ivy Tech Community College of Indiana
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