BRANDY FRICKS
Piedmont,SC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
20
20
years of professional experience
Work History
Certified Medical Assistant
Piedmont Orthopaedics Associates
07.2024 - Current
- Administered patient care and assisted with clinical procedures to enhance patient comfort and satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance and efficiency.
- Facilitated communication between patients and healthcare providers, improving overall care coordination.
- Trained new staff on best practices for patient management and office protocols to foster team development.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
Certified Medical Assistant
Greenville ENT
10.2022 - 07.2024
- Prepared and administered medications to alleviate patient symptoms.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Administered patient care and assisted with clinical procedures to enhance patient comfort and satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance and efficiency.
- Facilitated communication between patients and healthcare providers, improving overall care coordination.
- Trained new staff on best practices for patient management and office protocols to foster team development.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
CERTIFIED MEDICAL ASSISTANT
The Hand Center
01.2017 - 10.2022
- Assisted with patient intake and medical history documentation, ensuring accuracy and compliance.
- Coordinated appointment scheduling and follow-up communications to enhance patient flow.
- Implemented electronic health record (EHR) system updates, enhancing data retrieval efficiency for staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Managed appointment logistics, ensuring timely communication with patients and surgical teams.
- Collaborated with physicians to prioritize surgical cases based on urgency and patient needs.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Educated patients about surgeries and provided treatment plan documentation.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Minimized patient wait times through effective management of daily surgery schedules.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
CERTIFIED NURSING ASSISTANT
Home Health Agencies
02.2006 - 01.2015
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare teams.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
- Implemented infection control measures to enhance patient safety standards.
- Developed strong relationships with patients, fostering trust and communication.
- Evaluated patient progress, adjusting care plans as necessary for improvement.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
CMA/RMA - Certified Medical Assistant
Brown Mackie College
Greenville, SC11.2016
HIGH SCHOOL DIPLOMA -
Biloxi High School
Biloxi, MS01.2004
Skills
- Medical terminology
- Scheduling- surgery, referrals and appointments
- MRI pre-certification's
- HIPAA compliance
- Application/removal of cast
- Assist office procedures
- Template building
- Strong Communication/problem solving
- Specimens collection and processing
- Clinical documentation
- Patient care
- Electronic health records
- Sterilization techniques
- Wound care
- Patient assessments
- Conflict resolution
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Safety compliance
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
Timeline
Certified Medical Assistant
Piedmont Orthopaedics Associates
07.2024 - Current
Certified Medical Assistant
Greenville ENT
10.2022 - 07.2024
CERTIFIED MEDICAL ASSISTANT
The Hand Center
01.2017 - 10.2022
CERTIFIED NURSING ASSISTANT
Home Health Agencies
02.2006 - 01.2015
CMA/RMA - Certified Medical Assistant
Brown Mackie College
HIGH SCHOOL DIPLOMA -
Biloxi High School