Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Brandy Garcia

Hobbs,New Mexico

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

General Manager

Stripes Convenience Store
Hobbs, New Mexico
06.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld company policies and implemented standards fairly.
  • Maintained extensive knowledge of company products and services.

Clerk

City Of Eunice Motor Vehicle Department
Eunice, NM
02.2018 - 08.2020
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Stayed up-to-date on NM laws and licensing requirements to complete accurate and efficient reviews.
  • Issued various permits and licenses such as drivers permits, various classes of commercial licenses and collected appropriate fees.

Front Desk Receptionist

Familia Dental
Hobbs, New Mexico
05.2015 - 02.2018
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

High School Diploma -

Esperanza Vocational School
Tucumcari, NM

Skills

  • Sales Activities
  • Customer Service
  • Hiring and Onboarding
  • Sales Tracking
  • Sales Promotion
  • Management Team-Building
  • Microsoft Internet Explorer

Timeline

General Manager

Stripes Convenience Store
06.2020 - Current

Clerk

City Of Eunice Motor Vehicle Department
02.2018 - 08.2020

Front Desk Receptionist

Familia Dental
05.2015 - 02.2018

High School Diploma -

Esperanza Vocational School

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Brandy Garcia