As an experienced and motivated Shift Leader and Supervisor, I am seeking a Remote/Work From Home Job Opportunity that allows me to achieve the perfect work/life balance, enabling me to care for and spend time with my family. With my compassionate leadership style, I am dedicated to helping team members meet and exceed objectives. I possess exceptional training skills and problem-solving abilities, with a collaborative nature that enables me to balance the needs of customers, employees, and the company. Additionally, I am committed to creating a positive workplace culture that aligns with the organization's values and mission. As an analytical supervisor, I am confident in overseeing workplace functions and managing teams of 5 to 30, building trust with business partners, and making strategic decisions to reach targets. With my strong prioritization and negotiation skills, I am an ideal candidate for any remote or work-from-home role that requires a results-driven, detail-oriented professional.
Hi, I’m
BRANDY GARRISON
HASLET,TX
Summary
Overview
5
years of professional experience
Work History
ABM Texas General Services Inc
Janitorial Shift Lead
07.2020 - 03.2023
Job overview
- Supervised a team ranging anywhere from 2-30 employees
- Worked with Client Operations Personnel to coordinate timely completion of required duties according to our Scope of Work.
- Liaise between client and employer to maintain client satisfaction throughout evolving tasks required and/or requested per Scope of Work.
- Enhanced Problem Solving Skills with Creative conflict resolution abilities.
- Initiated use of already instituted maintenance communications maintained by client for tracking of tickets for issues to be addressed for repairs or maintenance.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Improved daily operational plans, developed production schedules and optimized task flow.
- Evaluated and performed equipment maintenance to support operational goals.
- Held performance reviews to identify and correct areas needing improvement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Documented receipts, employee hours and inventory movement.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Supervised and led employees to maintain productivity and customer service levels.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted General Manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assessed reports and adjusted workflows to realign with targets.
- Reviewed operational records and reports to project sales and determine profitability.
7-Eleven Convenience StoreHaslet, TX
Store Manager
04.2018 - 07.2020
Job overview
- Customer Service all throughout the day
- Product Placement and ordering on a Daily/weekly basis
- Creating product minimum and maximums
- Deleting outdated products and discontinuing
- Finding and deciding on new products to bring in more revenue
- Coordinating with corporate office through weekly visits with Field Consultants
- Upselling Promotional items to ensure top selling promos.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Penn Foster Career SchoolScranton, PA
PA Vocational School Certificate Paralegal/Legal Assistant
Occupational Licenses, Certificates and Training from Criminology
05.2002
University Overview
Tarrant County College
Equivalency Diploma from General Studies
03.1994 - 05.1994
University Overview
Skills
- Operations Monitoring
- Guest Service
- Assigning Work
- Staff Supervision
- Shift Paperwork Completion
- Verbal and Written Communication
- Employee Attendance Monitoring
- Conflict Resolution
- POS System Operation
- Quantitative Skills
- Content Management Expertise
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Janitorial Shift Lead
ABM Texas General Services Inc
07.2020 - 03.2023
Store Manager
7-Eleven Convenience Store
04.2018 - 07.2020
Tarrant County College
Equivalency Diploma from General Studies
03.1994 - 05.1994
Penn Foster Career School
PA Vocational School Certificate Paralegal/Legal Assistant
Occupational Licenses, Certificates and Training from Criminology
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