Brandy Gay
Los Angeles,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
City Mail Carrier
USPS
01.2022 - Current
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Facilitated seamless communication between postal service departments for efficient mail sorting and processing.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
Supervisor of Operations
AT&T
10.2017 - 10.2022
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
Credit Specialist
Nordstrom
02.2012 - 09.2022
- Enhanced credit department efficiency by implementing streamlined processes and procedures.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
Emergency Roadside Dispatcher
AAA Auto Club Group
03.2009 - 02.2012
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
Education
High School Diploma -
Sultana High School
Hesperia, CA05.2008
Skills
- Problem Solving
- Parcel Tracking
- First Aid Knowledge
- Memory Retention
- Physical Stamina
- Workforce Management
- Business Development
- Staff Development
- Risk Management
Timeline
City Mail Carrier
USPS
01.2022 - Current
Supervisor of Operations
AT&T
10.2017 - 10.2022
Credit Specialist
Nordstrom
02.2012 - 09.2022
Emergency Roadside Dispatcher
AAA Auto Club Group
03.2009 - 02.2012
High School Diploma -
Sultana High School
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