BRANDY GHOLSON
Milwaukee,Wisconsin
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have over ten years of customer service experience from in person retail to call center.
Overview
9
9
years of professional experience
Work History
Miss BG Daycare Center
Lead Teacher/ Manager
08.2019 - Current
- Monitored each student's educational progress with individualized charts and files.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Completed attendance daily records, created weekly lesson plans, administrative documents for center
Resident Assistant
Clifden Court
04.2017 - 08.2019
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Assist residents with medication as defined in the medication procedure. Assists or supervises residents who self-administer medication.
Customer Service Representative
JC Penny Call Center
02.2015 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resident Assistant
Harbor Village
07.2016 - 04.2017
- RCAC base community
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
Lead Teacher
Dreams Daycare
11.2014 - 12.2016
- Planned and implemented different daily activities to enhance overall development and growth of every child.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Resident Assistant
Heritage Senior Living
03.2016 - 07.2016
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Education
High School Diploma -
Bradley Tech High School
Milwaukee, WI06.2014
Skills
- CPR Certification
- Child Development Associate Certification
- EC1 and EC2 (Early Childhood Program)
- Infant & Toddler/Preschool Certification
Timeline
Miss BG Daycare Center
Lead Teacher/ Manager
08.2019 - Current
Resident Assistant
Clifden Court
04.2017 - 08.2019
Resident Assistant
Harbor Village
07.2016 - 04.2017
Resident Assistant
Heritage Senior Living
03.2016 - 07.2016
Customer Service Representative
JC Penny Call Center
02.2015 - 12.2017
Lead Teacher
Dreams Daycare
11.2014 - 12.2016
High School Diploma -
Bradley Tech High School
Similar Profiles
Jada DelgadilloJada Delgadillo
Tutor Time of Goodyear at Lead Teacher/Teacher AssitantTutor Time of Goodyear at Lead Teacher/Teacher Assitant
Leila GuerraLeila Guerra
Day Care-Taker at Lead Teacher, Childcare NetworkDay Care-Taker at Lead Teacher, Childcare Network
Lidia Chavez-ReyesLidia Chavez-Reyes
Teacher's Assistant at Lead Teacher For Two Year OldTeacher's Assistant at Lead Teacher For Two Year Old