Brandy Gibson
Piggott,AR
Summary
Proactive Special Education Paraprofessional experienced in collaborating with teachers and parents to implement individualized education plans. Strengths include facilitating small group activities and monitoring student progress to enhance learning outcomes and social skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Piggott Elementary School
Piggott, AR
07.2025 - Current
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by reinforcing behavioral expectations and fostering a positive learning environment.
- Facilitated small group activities, encouraging peer interaction and enhancing social skills development among students.
- Monitored student progress, providing feedback to educators on individual performance and engagement levels.
- Participated in training sessions to enhance skills in supporting students with disabilities effectively.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Oversaw class of students in absence of instructor.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
- Helped feeding and daily living skills to support physical and emotional well-being.
Early Childhood Paraprofessional
NEA Educational CO-OP Piggott ABC Preschool
Piggott, AR
07.2022 - 05.2025
- Assisted lead teachers in classroom management and instructional delivery.
- Facilitated small group activities to enhance social and cognitive skills.
- Monitored student progress and communicated observations to educators effectively.
- Collaborated with parents to support children's developmental needs and goals.
- Organized and maintained classroom materials, ensuring a conducive learning environment.
- Participated in professional development workshops to enhance teaching strategies.
- Provided support during assessments, ensuring accuracy and consistency in data collection.
- Encouraged creativity through art projects that allowed children to express themselves while developing fine motor skills.
- Supported lead teachers in preparing lesson plans, ensuring a well-rounded and comprehensive curriculum.
- Assisted students with self-care tasks such as handwashing, toileting, dressing, feeding when necessary.
- Maintained accurate records of student attendance, progress, and developmental milestones using digital tools.
- Supported children''s emotional well-being by addressing individual needs, providing comfort, and modeling appropriate coping strategies.
- Promoted early literacy skills by incorporating storytelling and reading aloud into daily routines.
- Managed transitions smoothly between activities by establishing routines that minimized disruptions in the learning process.
- Assisted teacher in setup and maintenance of classroom and cleaned materials to maintain hygienic environment.
Customer Service Representative
Aerial Bouquets
Piggott, AR
10.2019 - 08.2022
- Assisted customers with inquiries and product selection, enhancing overall satisfaction.
- Processed orders efficiently using inventory management systems, ensuring timely delivery.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained detailed records of customer interactions for future reference and follow-up.
- Educated customers on product features, fostering informed purchasing decisions.
- Participated in training sessions to develop skills in conflict resolution and communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Teller
First National Bank
Piggott, AR
03.2015 - 11.2017
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and provided tailored solutions to enhance satisfaction.
- Maintained cash drawer accuracy through diligent reconciliation and reporting practices.
- Trained new tellers on operational procedures and customer service standards to uphold quality performance.
- Resolved customer complaints promptly, fostering positive relationships and trust in bank services.
- Implemented security protocols during cash handling to mitigate risks and ensure asset protection.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
CNA/Desk Clerk
Piggott Community Hospital
Piggott, AR
05.2004 - 03.2015
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes and reporting them to nursing staff promptly.
- Implemented infection control protocols, maintaining a clean and safe environment for patients.
- Trained new staff on best practices for patient care and hospital procedures effectively.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Hostess/Waitress/Cook/Dishwasher
Strawberry's BBQ
Holcomb, MO
10.2001 - 06.2008
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Provided menu information and answered customer inquiries for enhanced guest experience.
- Coordinated with kitchen and wait staff to ensure efficient service during peak hours.
- Trained new hostesses on seating procedures and customer interaction guidelines.
- Monitored dining area for cleanliness and ambiance, ensuring a pleasant atmosphere.
- Handled reservation systems effectively to accommodate large parties and special events.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Seated patrons based on guest preferences and seating availability.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Piggott High Scchool
Piggott, ARSkills
- IEP compliance
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Progress monitoring
- Collaboration with teachers
- Behavioral plan management
- Nonverbal communication
- Life skills development
- Emotional regulation
- Assistive technology
- Data collection
- IEP implementation
- Multitasking
- Data entry
- Customer service
- Critical thinking
Certification
- CPR Training - July 2024 to July 2026
- Certified Paraprofessional, Piggott School District - since July 2025
Timeline
Special Education Paraprofessional
Piggott Elementary School
07.2025 - Current
Early Childhood Paraprofessional
NEA Educational CO-OP Piggott ABC Preschool
07.2022 - 05.2025
Customer Service Representative
Aerial Bouquets
10.2019 - 08.2022
Bank Teller
First National Bank
03.2015 - 11.2017
CNA/Desk Clerk
Piggott Community Hospital
05.2004 - 03.2015
Hostess/Waitress/Cook/Dishwasher
Strawberry's BBQ
10.2001 - 06.2008
High School Diploma -
Piggott High Scchool