Brandy Gloskey
Spring Brook Township,PA
Summary
Highly qualified Expanded Functions Dental Assistant with comprehensive experience in dental procedures, patient care, and office management. Strong skills in assisting with complex dental procedures and providing comprehensive patient education. Demonstrated ability to streamline office operations and enhance patient satisfaction through effective communication and empathy.
Overview
19
19
years of professional experience
Work History
Expanded Functions Dental Assistant
Smiles4keeps
Scranton, Pennsylvania
10.2013 - Current
- Ensured that all dental equipment was properly maintained and serviced regularly.
- Verified accuracy of patient information before each appointment by reviewing existing records or collecting new data.
- Assisted with the placement of restorations such as fillings, crowns, bridges, implants, dentures and partials.
- Ordered dental supplies needed and managed a storage room.
- Have experince staying within a needed budget for ordering
- Completed daily quality assurance duties to provide feedback for improvements.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Worked closely with human resources to support employee management and organizational planning.
Server Manager
Coldstone Creamy
Moosic, Pennsylvania
06.2006 - 04.2014
- Developed policies, procedures, and standards for server management and maintenance.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Managed access controls and permissions to ensure server security and data integrity.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured during the winter months that a production goal was achieved.
- Ordered all supplies needed to run efficiently.
Education
Associate Degree in Dental Assisting - Expanded Function Dental Assistant
Fortis Institute
Scranton, Pennsylvania06-2013
Skills
- Dental radiography proficiency
- Restorative procedures
- Coronal polishing
- Digital dental records
- Appointment scheduling
- Infection control protocols
- Teeth impressions
- Sedation dentistry support
- Insurance coordination
- Patient care excellence
- Patient communication
- Sealant application
- First aid trained
- Patient recordkeeping
- Restoration placement
- Chair-side support
- Adaptable to change
- Oral hygiene education
- Invoice verification
- Stock control
- Purchase order creation
- Pricing optimization
- Updating logs
- Safety practices
Timeline
Expanded Functions Dental Assistant
Smiles4keeps
10.2013 - Current
Server Manager
Coldstone Creamy
06.2006 - 04.2014
Associate Degree in Dental Assisting - Expanded Function Dental Assistant
Fortis Institute