Brandy Goddard
Robersonville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Office Manager
Cratt & Sons LLC
Robersonville, NC
06.2021 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
Call Center Representative
Focus Services Inc.
Greenville, North Carolina
01.2020 - 06.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Cashier/Cook
Jamesville Chuck Wagon
Jamesville, North Carolina
2016 - 2018
- Greeted customers
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Basic kitchen serving duties
Night Auditor
The Holliday Inn
Williamston, NC
01.2014 - 12.2016
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Assistant Manager
Wilco Hess
Williamston, NC
2010 - 2012
- Open/close the store
- Bank deposits
- Customer Service
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
Customer Service Manager
Telephone Connection
Washington, North Carolina
2005 - 2010
- Basic office duties
- Open/close the store
- Bank deposits
- Ordered and maintained inventory
- Generated and achieved monthly sales goals
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
Associate of Arts - General Education
Beaufort County Community College
Washington, NC05-2024
Associate of Applied Science - Information Technology-Information Systems
Beaufort County Community College
Washington05-2024
Diploma- Office Administration -
Martin Community College
Williamston, NC05-2014
High School Diploma -
Goddard Home School
Jamesville, NC01-2004
Skills
- Administrative Support
- Project Management
- Office Management
- Organizational Skills
- Marketing
- Excellent Communication
- Attention to detail
- Problem Solving
- Cybersecurity
- Spreadsheets
- Troubleshooting
- Operating Systems
Timeline
Office Manager
Cratt & Sons LLC
06.2021 - Current
Call Center Representative
Focus Services Inc.
01.2020 - 06.2021
Night Auditor
The Holliday Inn
01.2014 - 12.2016
Cashier/Cook
Jamesville Chuck Wagon
2016 - 2018
Assistant Manager
Wilco Hess
2010 - 2012
Customer Service Manager
Telephone Connection
2005 - 2010
Associate of Arts - General Education
Beaufort County Community College
Associate of Applied Science - Information Technology-Information Systems
Beaufort County Community College
Diploma- Office Administration -
Martin Community College
High School Diploma -
Goddard Home School
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