Brandy Gomez

• Supported the sales team in daily operations, including client engagement, appointment scheduling, and vehicle presentation

• Maintained showroom appearance and ensured a premium customer experience aligned with Lexus brand standards

• Assisted in processing sales paperwork, managing vehicle inventory, and coordinating test drives

• Provided exceptional customer service by promptly addressing inquiries and ensuring a smooth sales process

• Collaborated with management and sales consultants to meet monthly sales goals and customer satisfaction targets

•Helped grow online engagement and attract new leads through strategic content creation and client tagging on platforms like Instagram, TikTok and Facebook

• Assisted sales consultants in managing leads, closing deals, and coordinating follow-ups

• Welcomed people to front desk and engaged in friendly conversations while conducting check-in process.
• Process registration of all new patients by obtaining all necessary data, verification of insurance coverage and creation of the patient charts by coding.
• Collects appropriate fees and co-pays at the time of registration.
• Follows all HIPAA/JACHO rules and regulations.
• Interviewed, hired and trained new customer service representatives.
• Responded to emails/phone calls within a timely manner.
• Signed for packages, recorded deliveries and distributed to personnel.
• Maintained accurate bookkeeping of important files, running reports and delivering updates to team upon changes.
• Registered patients in person and or remotely.
• Managed customer complaints and solved issues to complete satisfaction.
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
• Created and optimized employee schedules for shift coverage.
• Conducted one on ones with each team member monthly.
• Managed three Urgent Care Clinics making it a total of fifteen employees on my team.

• Assisted employees in various job tasks throughout phases of project completion.
• Monitored task completion to meet company standards for performance.
• Inspected cleanliness, organization and safety before/after every shift.
• Balanced cash drawers, operated registers and prepared cash deposits.
• Trained new members to handle various work tasks.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products.
• Educating customers on brands the company carried to help buyer with a successful purchase.
• Answered incoming telephone calls to provide store/products and services information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.