Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Gomez

Camarillo,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

9
9
years of professional experience

Work History

Dispatch Supervisor

Fast Apple Logistics DSP
Camarillo, CA
12.2021 - Current
  • Managed communication between drivers and warehouse personnel to coordinate loading and unloading of goods.
  • Assigned drivers to appropriate routes
  • Coordinated delivery routes with drivers and customers to ensure timely deliveries.
  • Assisted in resolving customer complaints related to delivery issues.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Participated in team meetings discussing changes in procedures or processes.

Delivery Driver

Amazon
Simi Valley, CA
02.2021 - 12.2021
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled merchandise in accordance with product handling standards.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Utilized GPS and maps for efficient route planning.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.

Food Specialist Shift Leader

Tacos El Vladis
Oxnard, CA
11.2018 - 02.2021
  • Greeted customers and answered questions regarding menu items.
  • Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
  • Processed payments accurately and efficiently using a cash register.
  • Ensured compliance with food safety regulations while handling food items.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Maintained cleanliness and organization of kitchen equipment and utensils.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Re-stocked, organized and arranged service and food stations.

Sales Representative

Lakeshore Learning Store
Ventura, CA
02.2018 - 10.2018
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, and exchanges.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Sales Associate

Gap Inc
Oxnard, CA
07.2017 - 01.2018
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.

Key Holding Manager

Justice Tween Brands
Ventura, CA
04.2016 - 06.2017
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Supervised bank deposits and security procedures to support store opening and closing.

Education

High School Diploma -

Frontier High School
Camarillo, CA
06-2016

Skills

  • Strong customer service
  • Product and service knowledge
  • Communication skills
  • Time management
  • Organized and efficient
  • Problem-solving

Timeline

Dispatch Supervisor

Fast Apple Logistics DSP
12.2021 - Current

Delivery Driver

Amazon
02.2021 - 12.2021

Food Specialist Shift Leader

Tacos El Vladis
11.2018 - 02.2021

Sales Representative

Lakeshore Learning Store
02.2018 - 10.2018

Sales Associate

Gap Inc
07.2017 - 01.2018

Key Holding Manager

Justice Tween Brands
04.2016 - 06.2017

High School Diploma -

Frontier High School

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