Brandy Gomez
Camarillo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Dispatch Supervisor
Fast Apple Logistics DSP
Camarillo, CA
12.2021 - Current
- Managed communication between drivers and warehouse personnel to coordinate loading and unloading of goods.
- Assigned drivers to appropriate routes
- Coordinated delivery routes with drivers and customers to ensure timely deliveries.
- Assisted in resolving customer complaints related to delivery issues.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Participated in team meetings discussing changes in procedures or processes.
Delivery Driver
Amazon
Simi Valley, CA
02.2021 - 12.2021
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Utilized GPS and maps for efficient route planning.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Food Specialist Shift Leader
Tacos El Vladis
Oxnard, CA
11.2018 - 02.2021
- Greeted customers and answered questions regarding menu items.
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- Processed payments accurately and efficiently using a cash register.
- Ensured compliance with food safety regulations while handling food items.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Re-stocked, organized and arranged service and food stations.
Sales Representative
Lakeshore Learning Store
Ventura, CA
02.2018 - 10.2018
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Sales Associate
Gap Inc
Oxnard, CA
07.2017 - 01.2018
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
Key Holding Manager
Justice Tween Brands
Ventura, CA
04.2016 - 06.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Handled customer inquiries and complaints with professionalism and patience.
- Supervised bank deposits and security procedures to support store opening and closing.
Education
High School Diploma -
Frontier High School
Camarillo, CA06-2016
Skills
- Strong customer service
- Product and service knowledge
- Communication skills
- Time management
- Organized and efficient
- Problem-solving
Timeline
Dispatch Supervisor
Fast Apple Logistics DSP
12.2021 - Current
Delivery Driver
Amazon
02.2021 - 12.2021
Food Specialist Shift Leader
Tacos El Vladis
11.2018 - 02.2021
Sales Representative
Lakeshore Learning Store
02.2018 - 10.2018
Sales Associate
Gap Inc
07.2017 - 01.2018
Key Holding Manager
Justice Tween Brands
04.2016 - 06.2017
High School Diploma -
Frontier High School