Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Gonzalez

Broomfield,CO

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Reliable, dependable and a quick learner.

Overview

11
11
years of professional experience

Work History

Store Shopper

Whole Foods Market
Boulder, CO
07.2019 - Current
  • Cashier.
  • Fill online orders in a timely manner.
  • Excellent customer service skills.
  • Assist the other teams in the store as needed.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Cashier

Whole Foods Market
Longmont, CO
12.2016 - 07.2019
  • Excellent customer service skills.
  • Work the Customer service desk doing returns and answering phones.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Answered questions about store policies and concerns to support positive customer experiences.

Cashier

Whole Foods Market Inc
Denver , CO
04.2015 - 12.2016
  • Excellent customer service skills.
  • Work the Customer service desk doing returns and answering phones.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Cashier

Whole Foods Market Inc
Baton Rouge, LA
06.2014 - 04.2015
  • Excellent customer service skills.
  • Work the Customer service desk doing returns and answering phones.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with special services, account updates and promotional options.

Customer Service Supervisor

Whole Foods Market Inc
Boulder, CO
2006 - 2014
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Associate of Applied Science - Health Information Technology

Front Range Community College
Westminster, CO
07.2021

GED -

Christa McAuliffe Adult Center
Baton Rouge, LA
02.2006

Skills

  • Sales proficiency
  • Accurate money handling
  • Delivery management
  • Trend understanding
  • Cash Handling
  • Stocking and replenishing
  • First Aid/CPR
  • Interpersonal Communication

Timeline

Store Shopper

Whole Foods Market
07.2019 - Current

Cashier

Whole Foods Market
12.2016 - 07.2019

Cashier

Whole Foods Market Inc
04.2015 - 12.2016

Cashier

Whole Foods Market Inc
06.2014 - 04.2015

Customer Service Supervisor

Whole Foods Market Inc
2006 - 2014

Associate of Applied Science - Health Information Technology

Front Range Community College

GED -

Christa McAuliffe Adult Center

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