Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
Brandy Graham

Brandy Graham

DILLON,SC

Summary

Familiar with generating invoices, handling payments and collecting past-due accounts. Proficient in accurately coding bills and maintaining clear records. Collaborative, reliable and results-focused. Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

9
9
years of professional experience

Work History

Account Change Specialist

Amazon.com Services
Seattle, WA
06.2018 - Current
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Improved customer service wait times to mitigate complaints.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Made outbound calls to obtain account information.

Bookkeeping Assistant

KJ's Market IGA
Dillon, SC
01.2018 - 06.2018
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Processed payroll, numerous electronic deposits and employee pay adjustments.
  • Maintained sales records with payment details and invoices.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Processed documents within anticipated timeframes to assist senior leadership.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
  • Handled bi-weekly payroll services for 60 employees.
  • Assessed estimated income, expenses and historical budgets to coordinate budget information.
  • Suggested key operational changes to improve performance.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Received and recorded cash, checks and transfers.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Matched orders with invoices and recorded required information.
  • Prepared and processed payrolls.
  • Performed bookkeeping and accounting consulting services.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Classified and summarized financial data to compile and enter in financial records
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Reconciled computer reports with manually maintained ledgers.
  • Reconciled or entered report discrepancies found in financial records.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Monitored loans and accounts payable to confirm payments are current.
  • Calculated income and social security tax deductions.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.

Project Manager

Dillon Gardens Apartments
Dillon, SC
01.2015 - 07.2017
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led meetings with internal team members, consultants and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Conducted periodic inspections of job sites for quality and progress.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Prepared cost estimates for projects of varying sizes.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Modified project plans when needed to better align with organizational objectives.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Drafted project construction schedule and updated as job progressed.
  • Determined project staffing needs and led resource management.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.

Education

GED -

GED Works
Online
02.2033

Bachelor of Science - Criminal Justice of Science- Psychology

American Intercontinential University
Atlanta, GA

Skills

  • Statement Preparation
  • Fiscal Reporting
  • Credit and Collections
  • Financial Reporting
  • Process Improvements
  • Investigative Research
  • Audit Procedures
  • Research and Due Diligence
  • Relationship Building
  • Cross-Functional Team Collaboration
  • Basic accounting practices
  • Key account management
  • Monthly Account / Bank Reconciliation
  • Reading and writing specialist
  • Strategic account development
  • Managerial Accounting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Sell your cleverness and buy bewilderment.
Rumi

Timeline

Account Change Specialist

Amazon.com Services
06.2018 - Current

Bookkeeping Assistant

KJ's Market IGA
01.2018 - 06.2018

Project Manager

Dillon Gardens Apartments
01.2015 - 07.2017

GED -

GED Works

Bachelor of Science - Criminal Justice of Science- Psychology

American Intercontinential University
Brandy Graham