Brandy Grigg
Huntingdon,PA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Extensive training in Emergency Medical Protocols. Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Expansive background in the Transportation industry and leveraging 3 years of excellence in retail factory setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Management Operator
Three Wires Systems
2024.02 - Current
- Federal Contractor for Myvetadvisor community care program under TriWest contract. Handled incoming calls from veterans, providers and VA staff concerning a variety of sensitive medical information, across western board of the United States.
- Veteran level calls included: canceling and rescheduling appointments, gathering appointment preferences, determining if certain CPT codes were covered by the VA under their prescribed episode of care, resolving complaints and issues about providers, completing MRI/CT scan pre-assessments. Completing verbal authorizations for representatives, verifying HIPAA when necessary and updating representative information. Assisted veterans in navigating TriWest website and VA website. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved or escalated (when necessary) provider complaints about veterans, answered provider questions about episodes of care, scheduled appointments with providers, provided all necessary information about veteran specific referrals.
- Assisted the VA in finding providers for veterans within the community, assisted in scheduling issues and redirecting claims issues to the correct department, explained general information on the community care network for VA representatives and veterans.
- Occasionally handled crisis situations on the phone by escalating callers having “psychiatric events” to behavioral health and contacting veterans local police department/ emergency center for immediate intervention.
Office Manager
Borough Of Williamsburg
2023.05 - 2024.02
- Handled HR information, employee policies, insurance information, and all incoming applications.
- Managed 3 part time office employees, did payroll for 2 separate companies for 28+ employees using excel and Quickbooks software
- Manage and oversee all accounting department tasks pertaining to Accounts receivables and payables, cash register, general ledger, payroll activities, treasury and budgeting; and cash forecasting
- Deposit checks daily into the corresponding bank accounts and distribute through the company accounts evenly
- Reconcile multiple company credit cards and bank accounts at the end of the month
- Main line of communication for customers regarding water/sewer payments and issues, land use permits, building permits, ordinances and resolutions
- Prepared for monthly borough and municipal meetings showing treasury reports, profit vs loss reports, projected income reports and budget year to dates.
Executive Account Manager
Jaffa Shrine Center
2022.06 - 2023.05
- Handle basic HR functions, including applications and health insurance information, and employee policies
- Manage and oversee all accounting department tasks pertaining to Accounts receivables and payables, cash register, general ledger, payroll activities, treasury and budgeting; and cash forecasting
- Deposit checks daily into the corresponding bank accounts and distribute through the company accounts evenly
- Reconcile multiple company credit cards and bank accounts at the end of the month
- Process and log payroll for 10 employees, both full and part time
- Perform basic opening and closing functions of the office
- Manage all profit / loss reports for the fundraisers held at the facility, keep track of all start up cash and make deposits as necessary
- Establish and enforce proper accounting methods, meet financial accounting objectives, and assist outside CPA in completing annual audits of the company.
911 Telecommunicator - Part Time
County Of Huntingdon
2017.06 - 2022.06
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Routed calls to police, fire and ambulance service to meet individual call needs
- Read system maps and caller information, and document all details in the system
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy
- Handled approximately 20 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Corporate Accounts Manager
Smith Transport Inc.
2020.07 - 2022.06
- Serving as the primary customer service contact for corporate customers including: Caterpillar Inc., Lumber Liquidators, Xpress Global, GE Appliances, Urban Outfitters and Sealed Air
- Responded to customer inquiries, questions, complaints and problems and took proactive measures when possible to ensure complete customer satisfaction
- Oversaw ten corporate accounts, averaging bookings of 50 loads per day
- Booked loads, miles and freight providing spot rates, real time quotes and fees for every load based on customer contracts and load routing
- Tracked and billed any accessorial charges including deadhead, detention, lumpers and layover fees
- Solicited freight lanes from customers to maximize profit and move adjoining corporate customers freight in a more timely manner
- Entered all freight orders into the computer database and sent out all electronic dispatch information to the customer for timely communications
- Actively monitored and reconfigured load plans and allocations of resources to redirect any possible delays on delivery
- Arranged pickup and delivery times to minimize driver downtime, company resources and deadhead miles.
Office Manager
Pro Active Sports Inc.
2018.02 - 2020.07
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Completed bi-weekly payroll for 8 employees
- Performed billing, collection and reporting functions for an office generating over $1,000,000 annually
- Compared vendor prices and negotiated for optimal savings
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Handled all incoming business and client requests for information
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Maintained computer and physical filing systems.
911 Telecommunicator
County Of Blair
2015.01 - 2018.02
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Handled approximately 100 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions
- Routed calls to police, fire and ambulance service to meet individual call needs
- Reduced risks and emergency response issues by observing public safety field units
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Relayed latest information to first responders via electronic means, telephone calls and radio.
Education
Associate of Business Administration - Business Administration, Accounting And Management
South Hills School of Business And Technology
State College, PA09.2015
High School Diploma - Academic
Altoona Area High School
Altoona, PA06.2012
Skills
- Quickbooks
- Microsoft office
- Basic life support understanding
- Information intake
- Emergency medical instructions
- Problem resolution
- Police and fire procedures
- Conflict management
- Computer-Aided Dispatching
- AS400 Transportation System
- Customer service
- First Aid certified
- CPR/AED certified
- Business operations
- Bookkeeping
- Database administration
- Payroll
- Account Reconciliation
- Credit and collections
- Expense reporting
- Active Listening
- Crisis Management
- Documentation And Reporting
- Emergency Medical Dispatcher Certification -NAED
- Emergency Fire Dispatcher Certification - NAED
- Emergency Police Dispatcher Certification - NAED
- Prioritizing Situations
- NCIC Database certified
- CLEAN Database certified
- APCO certified
Certification
- First Aid/CPR Certified
- APCO - Association of Public-safety Communications Officials
- IAED - International Academies of Emergency Dispatch
- Pennsylvania CLEAN/NCIC - Commonwealth Law Enforcement Assistance Network
- Pennsylvania First Responder
Timeline
Medical Management Operator
Three Wires Systems
2024.02 - Current
Office Manager
Borough Of Williamsburg
2023.05 - 2024.02
Executive Account Manager
Jaffa Shrine Center
2022.06 - 2023.05
Corporate Accounts Manager
Smith Transport Inc.
2020.07 - 2022.06
Office Manager
Pro Active Sports Inc.
2018.02 - 2020.07
911 Telecommunicator - Part Time
County Of Huntingdon
2017.06 - 2022.06
911 Telecommunicator
County Of Blair
2015.01 - 2018.02
Associate of Business Administration - Business Administration, Accounting And Management
South Hills School of Business And Technology
High School Diploma - Academic
Altoona Area High School
- First Aid/CPR Certified
- APCO - Association of Public-safety Communications Officials
- IAED - International Academies of Emergency Dispatch
- Pennsylvania CLEAN/NCIC - Commonwealth Law Enforcement Assistance Network
- Pennsylvania First Responder
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