Brandy Grover
Maitland,USA
Summary
Hardworking and motivated professional with over 20 years of experience in employee benefits. Solid history of developing and implementing strategies to streamline in-office operations. Dedicated to working closely with employees to maximize productivity and optimize procedures. Personable leader with good planning and organizational skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager Broker Services
Emerson Rogers
Winter Park, FL
10.2024 - Current
- Led team in implementing operational strategies to enhance productivity.
- Coordinated cross-functional projects to ensure alignment with company goals.
- Managed daily operations, optimizing resource allocation and workflow efficiency.
- Facilitated communication between departments to support collaborative efforts.
- Analyzed operational processes and identified areas for improvement and innovation.
- Monitored staff performance and addressed issues.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Office Coordinator/Inside Sales Service Representative
Rogers Benefit Group/Emerson Rogers
Winter Park, USA
01.2015 - 10.2024
- Trained new employees on administrative procedures.
- Database and digital file management.
- Interacted with customers by phone, email, or in person.
- Organized and streamlined office functions in a deadline-driven environment.
- Maintained office supplies inventory by checking stock and ordering new supplies, as needed.
- Reconciled account files and produced monthly reports to support the internal Sales Team.
- Produced high-quality documents, spreadsheets, and enrollment tools to meet customer needs.
New Case Processor
Rogers Benefit Group
Winter Park, USA
05.2012 - 01.2015
- Review, underwrite and submit required applications for Employer-Group products (medical, dental, vision, life, disability).
- Managed a case load of between 15-30 group submissions/month during non-peak season; 50-60 cases during peak season.
- Utilized Microsoft Office Suite (Outlook, Excel, Word, Publisher, Power Point).
- Prioritized/organized workload as dictated by company needs.
- Developed electronic enrollment materials to improve office functionality.
- Educated admin staff on product updates and underwriting guidelines.
Small Group Quoter
Rogers Benefit Group
Winter Park, USA
05.2003 - 05.2012
- Prepared insurance proposals for various carriers and products.
- Recognized for data entry skills and attention to detail.
- Applied appropriate underwriting guidelines for various prospective group clients.
- Provided ongoing administrative support for the sales team.
Education
Some College (No Degree) - Business Management
Morehead State University
Morehead, KY01.2001
Skills
- Pre-sales support
- After-sales support
- Product and service expertise
- Proficiency in Office programs
- Office support (phones, faxing, filing)
- Process improvement
- Database management
- Team collaboration
- Attention to detail
- Employee onboarding
- Business administration
- Policy implementation
Certification
- Lifeworks Leadership, 06/2017
- Florida Life, Health & Variable Annuities License, 08/2013
Accomplishments
Summit Award Winner 2024
Timeline
Manager Broker Services
Emerson Rogers
10.2024 - Current
Office Coordinator/Inside Sales Service Representative
Rogers Benefit Group/Emerson Rogers
01.2015 - 10.2024
New Case Processor
Rogers Benefit Group
05.2012 - 01.2015
Small Group Quoter
Rogers Benefit Group
05.2003 - 05.2012
Some College (No Degree) - Business Management
Morehead State University