Brandy Gutierrez
Santa Fe,NM
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Punctual and honest with a solid background in fast-paced environments who also satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Human Resources Student Worker
Western New Mexico University
02.2024 - 04.2024
- Managed employee records, ensuring accuracy and confidentiality at all times.
- Assisted in the development of comprehensive employee training programs resulting in increased productivity levels.
- Collaborated with other departments to identify areas where HR could provide support or implement solutions that would benefit the overall organization.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Took and followed detailed directions from others.
- Regularly communicated with management to provide feedback and updates.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
Food Service Worker
Dions
01.2023 - 05.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to process cash, check, and credit card transactions.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Retail Sales Associate
Target
12.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
Education
Bachelor of Science -
Western New Mexico University
Silver City, NM05.2027
High School Diploma -
Santa Fe High School
Santa Fe05.2022
Skills
- HR policies and procedures
- Documentation and Recordkeeping
- Packaging and Labeling
- Cash Register Operation
- Goal-Oriented
- Customer Support
- Customer Service
- Patience and Empathy
- Opening and closing duties
- Safe Food Handling
Certification
Food Handler Certification
Timeline
Human Resources Student Worker
Western New Mexico University
02.2024 - 04.2024
Food Service Worker
Dions
01.2023 - 05.2023
Retail Sales Associate
Target
12.2021 - 05.2022
Bachelor of Science -
Western New Mexico University
High School Diploma -
Santa Fe High School
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