Brandy Hammond Jackson
Ocklawaha,FL
Summary
Dynamic Sleep Technician with expertise in polysomnography and a proven track record at Lake Pulmonary and Sleep Disorders Clinic. Skilled in oxygen therapy administration and interdisciplinary collaboration, I enhanced patient outcomes through effective problem-solving and streamlined workflows, ensuring efficient care delivery and improved patient satisfaction.
Sleep specialist with focus on patient care and diagnostic accuracy. Skilled in polysomnography, CPAP therapy, and patient education. Known for effective teamwork, adaptability, and achieving optimal outcomes in fast-paced environments. Strong technical aptitude and compassionate approach ensure high-quality patient experiences and reliable results.
Overview
31
31
years of professional experience
Work History
Sleep Technician
Lake Pulmonary and Sleep Disorders Clinic
10.1999 - 12.2024
- Assisted in training new Sleep Technicians, sharing best practices and industry knowledge for improved patient outcomes.
- Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
- Demonstrated exceptional problem-solving skills in addressing complex sleep disorders, utilizing a comprehensive approach to identify root causes and develop effective interventions.
- Streamlined workflow processes, enhancing overall efficiency within the sleep lab team.
- Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
- Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
Medical Receptionist
Florida Heart and Vascular
03.1998 - 09.1999
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Medical Assistant
Cardiovascular Associated of Lake County
12.1998 - 03.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Receptionist
Lake Pulmonary and Sleep Disorders Clinic
12.1995 - 11.1997
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Improved office organization by maintaining accurate patient records and filing systems.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
EKG Technician
Leesburg Regional Medical Center
06.1994 - 11.1995
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Monitored patient activity during stress test to record data.
- Educated patients on testing and preparation steps prior to procedure.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Increased efficiency in daily operations by organizing supplies inventory and restocking as needed.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Improved patient experience with empathetic communication and thorough explanation of EKG procedures.
Education
High School Diploma -
Leesburg High School
Leesburg, FLAssociate Degree in Nursing - Nursing
Rasmussen University
Ocala, FL03-2025
Emergency Medical Technician -
Lake County Vo-tech
Eustis, FL11-1997
Skills
- Oxygen therapy administration
- HIPAA compliance
- Teamwork orientation
- Interdisciplinary collaboration
- ASV titration
- Polysomnography expertise
- Multiple sleep latency test
- REM sleep analysis
- CPAP titration
- Electromyogram monitoring
- Electroencephalogram monitoring
- Sleep disorders
Timeline
Sleep Technician
Lake Pulmonary and Sleep Disorders Clinic
10.1999 - 12.2024
Medical Assistant
Cardiovascular Associated of Lake County
12.1998 - 03.1999
Medical Receptionist
Florida Heart and Vascular
03.1998 - 09.1999
Medical Receptionist
Lake Pulmonary and Sleep Disorders Clinic
12.1995 - 11.1997
EKG Technician
Leesburg Regional Medical Center
06.1994 - 11.1995
High School Diploma -
Leesburg High School
Associate Degree in Nursing - Nursing
Rasmussen University
Emergency Medical Technician -
Lake County Vo-tech
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