Brandy Harcourt
Douglas,WY
Summary
Dynamic professional with a proven track record in small business operations at Boxdrop Casper Furniture and Mattress. Adept at enhancing customer satisfaction through exceptional communication and attention to detail. Skilled in project estimating and multitasking, consistently delivering optimal solutions while fostering strong client relationships. Flexible and dependable, thriving in fast-paced environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Residential Dispatch
307 Disposal LLC
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Owner
Boxdrop Casper Furniture and Mattress
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Loan Clerk
Converse County Bank
10.2014 - 12.2023
- Researched information provided by customer concerning employment, collateral and account details.
- Maintained confidentiality of sensitive client information while adhering to strict privacy policies and procedures in place at the company.
- Utilized strong communication skills to liaise with various departments, enhancing overall efficiency and operational effectiveness.
- Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries promptly.
- Presented borrowers with information about repayment and terms of loans.
- Balanced multiple priorities effectively while managing a diverse portfolio of loans at various stages in their lifecycle.
- Strengthened relationships with clients by delivering excellent customer service throughout the loan process.
Education
High School Diploma -
Manton High School
Manton, MI06-2003
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Marketing
- Multitasking
- Time management abilities
- Title work
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
Timeline
Residential Dispatch
307 Disposal LLC
06.2025 - Current
Owner
Boxdrop Casper Furniture and Mattress
01.2023 - Current
Loan Clerk
Converse County Bank
10.2014 - 12.2023
High School Diploma -
Manton High School