Driven customer service and data entry professional with 25+ years of experience creating a pleasant environment with customers and executing detail-oriented priority information into system. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 25+ years of experience in Customer Service Industry.
Skills
Recordkeeping Skills
Service Quality
Friendly and Patient
Client Requirements
Customer Service Databases
Business Correspondence
Assisting with Navigation
Troubleshooting and Diagnostics
Customer Inquiries
Customer Experience
Customer Satisfaction
Customer Communication and Empathy
Organizational Skills
Work History
Senior Support Analyst I
Carta
07.2022 - Current
Provide friendly customer service to Enterprise customer accounts
Strictly uphold highest customer confidentiality and professionalism
Maintain accurate customer database
Able to work in fast paced, detail oriented, multi-tasking environment
Strong organizational skills
Provide full range of support services to CSMs.
Process Enterprise customer requests and help them navigate Carta Platform
Work with various computer systems Microsoft Word, Excel, Outlook, Slack, Gmail, Zoom, Sales Force and Teams
Time Management with hybrid work schedule
Communication with leadership and colleagues.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Representative
Grand Traverse Container
08.2013 - 06.2022
Manage over 200 plus customer accounts
Provide friendly customer service
Strictly uphold highest customer confidentiality and professionalism
Maintain accurate customer database
Able to work in fast paced, detail oriented, multi-tasking environment
Strong organizational skills
Provide full range of support services to Sales Representatives, Production and Shipping Managers
Process requests including client orders, client spec changes, return merchandise authorizations, ship requirements
Gather information from Sales and Design to build specs per customer requirements
Enter vendor purchase orders and track shipping schedule which is relayed to receiving and managers
Create and maintain reports within Excel
Work with various computer systems Amtech, Microsoft Word, Excel, Outlook, and Teams
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Managed timely and effective replacement of damaged or missing products.
Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Bay View Insurance Agency
12.2012 - 08.2013
Provide friendly customer service
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Strictly uphold highest customer confidentiality and professionalism
Maintain accurate customer database
Enter customer estimates and sell policies.
Customer Service Representative
FastSigns
03.2012 - 11.2012
Provide friendly customer service
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Processed customer service orders promptly to increase customer satisfaction.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promptly responded to inquiries and requests from prospective customers.
Strictly uphold the highest customer confidentiality and professionalism
Maintain accurate accounts receivable and customer database
Enter and update customer estimates and orders
Quality Control customer orders.
Customer Service Representative
Electro-Optics Technology Incorporated
03.2006 - 10.2011
Provide friendly customer service domestic and foreign
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer calls with minimal wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Processed customer service orders promptly to increase customer satisfaction.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Trained new personnel regarding company operations, policies and services.
Sought ways to improve processes and services provided.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Investigated and resolved accounting, service and delivery concerns.
Strictly upheld highest customer confidentiality and professionalism
Previously maintained accurate accounts receivable
Accurately maintained all customer records
Create and maintain several quarterly reports within Excel
Entered and updated purchase orders to vendors
Attend Trade Show and Conferences when needed
Administrative Assistant
Granville Management Consulting
01.2003 - 01.2005
Helped manage 150+ Condominium Associations.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Restocked supplies and placed purchase orders to maintain adequate stock levels
Education
No Degree - Business Administration
Northwestern Michigan College
Traverse City, MI
3 Letters of Recommendation
3 Letters of Recommendation from past supervisors available upon request.
Senior Support Analyst/Technical Support/CARES Project at Turn2Partners/BDR SolutionsSenior Support Analyst/Technical Support/CARES Project at Turn2Partners/BDR Solutions
