Brandy Hayes
Dillon,SC
Summary
Compliance Specialist with a proven track record in spearheading initiatives and enhancing regulatory frameworks. Successfully implemented robust policies and led effective audits at Associates Asset Recovery, demonstrating strong investigative skills and leadership capabilities. Committed to team growth and process optimization, fostering a culture of excellence and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance Manager
Associates Asset Recovery, LLC
Florence, SC
03.2023 - Current
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
- Maintained detailed records of all compliance related activities.
- Investigated complaints from customers regarding violations of company policy or applicable law and regulation.
- Collaborated with legal counsel to ensure that operational activities are compliant with regulatory requirements.
Customer Service Representative
Duke Energy (Remote)
Dillon, SC
08.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Manager
Associates Asset Recovery
Florence, SC
10.2013 - 07.2021
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Business Analyst
JP Morgan Chase
Florence, SC
09.2011 - 06.2013
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Education
Associate of Arts - Business Management
AIU
Online05-2009
Skills
- Risk reviews
- Regulatory examinations
- Document analysis
- Conducting investigations
- Investigative skills
- Audit oversight
- Audits management
- Compliance documentation
- Document reviews
- Regulatory compliance oversight
- Compliance initiatives
- Data gathering and reporting
- Training and education
- Training development
- Compliance auditing
Certification
- Notary for the State of SC
Timeline
Compliance Manager
Associates Asset Recovery, LLC
03.2023 - Current
Customer Service Representative
Duke Energy (Remote)
08.2021 - 03.2023
Manager
Associates Asset Recovery
10.2013 - 07.2021
Business Analyst
JP Morgan Chase
09.2011 - 06.2013
- Notary for the State of SC
Associate of Arts - Business Management
AIU
Similar Profiles
Meagan CoxMeagan Cox
Supervisor at Associates Asset RecoverySupervisor at Associates Asset Recovery
Susan WilkesSusan Wilkes
Customer Service Representative at Associates Asset RecoveryCustomer Service Representative at Associates Asset Recovery
RANDILYNN BROWNRANDILYNN BROWN
Customer Service Representative at Associates Asset RecoveryCustomer Service Representative at Associates Asset Recovery