Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Henderson

Truth Or Consequences,NM

Summary

Driven by results, I excelled at Walmart, enhancing customer satisfaction and store appearance through strategic merchandising and effective complaint handling. My leadership significantly reduced shrinkage levels, demonstrating strong problem-solving abilities and a commitment to excellence in customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Support A

McDonald's Restaurant
05.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Retail Store Manager

Walmart
11.2010 - 05.2022
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Completed routine store inventories.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Bachelor - Autobody Technology

Wyotech
Long Beach, CA
06.2010

High School Diploma -

David Starr Jordan Senior High School
Los Angeles, CA
06.1995

Skills

Appointment Scheduling

Timeline

Support A

McDonald's Restaurant
05.2022 - Current

Retail Store Manager

Walmart
11.2010 - 05.2022

Bachelor - Autobody Technology

Wyotech

High School Diploma -

David Starr Jordan Senior High School

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Brandy Henderson