Brandy Henry

• Hire, coaches, reviews, supervise and manages performance of assigned student assistant employees making recommendations regarding their employment status.
• Serves as a liaison between all University Departments.
• Submit Corrections with failed FAFSA ISIR's
• Preformed professional judgments on all C Codes and appeals.
• Worked with the financial aid office to coordinate policies and guidelines pertaining to financial aid.
• Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
• Ensure Federal, State, Accreditation, and Institutional guidelines for student enrollment and financial aid.
• Audited student files to confirm accuracy and completion according to defined guidelines.
• Oversee the administration of all Title IV administration.
• Developed customized financial aid packages for individual students, taking into consideration their unique circumstances and needs.
• Provided one-on-one counseling sessions for students facing financial difficulties, identifying tailored solutions and offering support during challenging times.
• Developed comprehensive training materials for incoming counselors that streamlined the onboarding process while maintaining high-quality service standards.
• Collaborated with fellow counselors to develop strategies for improving overall efficiency and effectiveness of the department''s operations.
• Established partnerships with local community organizations to increase awareness of financial aid resources available to prospective students.
• Monitored compliance with federal regulations regarding disbursal of funds, safeguarding institutional eligibility for future aid programs.
• Facilitated workshops aimed at educating students about available financial aid options, increasing awareness of potential resources.
• Conducted regular audits of student accounts to ensure accuracy and proper allocation of funds, preventing potential discrepancies or issues down the line.
• Consistently met deadlines for submission of annual reports on departmental performance metrics, contributing to overall accountability efforts within the institution.
• Improved financial aid application processes by streamlining documentation and communication with students.
• Contributed to the development of departmental goals and objectives, aligning individual performance expectations with broader institutional priorities.
• Maintained up-to-date knowledge on relevant laws, regulations, and policies surrounding higher education finance in order to provide accurate advice to students.
• Assisted in the creation and implementation of a new scholarship program aimed at attracting diverse talent to the institution, increasing overall diversity rates.
• Managed a caseload of students throughout their academic journey, ensuring timely completion of all required paperwork related to financial assistance.
• Assisted students in identifying appropriate funding sources, ensuring access to necessary resources for continued education.
• Enhanced communication between the financial aid office and other departments, facilitating seamless coordination of funds disbursement.
• Served as a liaison between students and external agencies such as loan providers or scholarship sponsors, simplifying complex transactions for all parties involved.
• Increased student satisfaction with financial aid services by addressing concerns promptly and providing clear guidance on procedures.
• Reduced processing time for financial aid applications through efficient organization and prioritization of tasks.
• Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
• Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
• Processed unique financial aid profiles for undergrad and post-grad applications.
• Authored presentations and documentation for distribution to current and prospective students.
• Communicated with prospective students to illustrate available financial aid opportunities.
• Provided financial aid counseling to enrolled and prospective students.
• Collaborated with community-based organizations to increase economic diversity of applicant pools.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Represented financial aid office at group meetings with high school students and parents.
• Processed federal financial aid state TASFA verification Federal guidelines.
• Counseled students and parents about financial aid options and program details.
• Approved private loan applications accessing ELM Fork System.
• Helped college students obtain financial aid through loan programs.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Processed loan applications and monitored progress from start to finish.
• Monitored pipelines to track and log status of loans.
• Reviewed student files to determine feasibility of processing private loans.
• Explained very technical financial information to applicants in easy to understand language.
• Developed and maintained relationships with customers, lenders and other third parties.
• Assisted students with completing loan applications and other paperwork.
• Assisted students with improving financial health by counseling on issues such as excessive spending and borrowing.
• Submit ISIR FAFSA corrections by utilizing FAA access.
• Preform professional judgement with Dependency Overrides, Budget Reviews and Special Circumstance Applications
• Utilized the Financial Aid COD System - Checked the status of Federal Direct Loans, MPN and Federal Aid at other Universities.
• Access to the SAIG Enrollment Site - CPS
• FAA Access to CPS Online Services
• Access to NSLDS (Enrollment Reporting, Transfer Student Monitoring and /or Financial Aid history.
• Answer and assist with student emails.
• Take on additional responsibilities (tasks, committees, campus activities) when needed.
• Read NASFAA updates daily.

• Increased student satisfaction with financial aid services by providing prompt and courteous assistance in person, via phone, and email correspondence.
• Answering incoming Financial Aid Emails
• Participated in ongoing professional development opportunities focused on industry trends, regulations, and best practices in financial aid administration.
• Optimized workflow processes within the office, implementing a centralized tracking system for outstanding tasks and deadlines.
• Counseled students and parents about financial aid options and program details.
• Contributed to office productivity by maintaining organized and accurate files for all student records.
• Provided financial aid counseling to enrolled and prospective students.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

2003-2004 Counseling & Admissions Student Assistant.

• Assisted students with registration.
• Prepare and mail college admission registration forms.
• Monitored testing room.

2002-2003 Library Student Assistant

• Assisted students in the selection of resources in the Library.
• Checked library books in and out.
• Prepared student Id's & Answer Phones.
• Assisted student with MLA book report questions.
• Managed Computer Lab.