Brandy Henry
Cedar Park,TX
Summary
Dynamic and results-driven professional with extensive experience at Austin Sonic and Troy Evers Roofing. Proven expertise in crew management and proactive problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in training new hires and implementing safety guidelines, ensuring a productive and compliant work environment. Strong communicator dedicated to team success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Crew Leader
Austin Sonic
Liberty Hill, TX
04.2025 - Current
- Trained new crew members on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Ensured adherence to health and safety guidelines during food preparation and service.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented process improvements that increased operational efficiency during peak hours.
- Developed training materials to support ongoing staff development and skill enhancement.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
Office Administrative Assistant
Troy Evers Roofing
Burnet, TX
01.2011 - 06.2021
- Coordinated scheduling and logistics for roofing projects, ensuring timely completion and efficient resource allocation.
- Managed customer inquiries and communications, providing exceptional service and support throughout project lifecycle.
- Maintained accurate records using industry-specific software, enhancing data reliability and accessibility for team members.
- Developed office procedures that improved workflow efficiency and reduced administrative errors across departments.
- Assisted in preparing project documentation, ensuring compliance with industry standards and regulatory requirements.
- Implemented inventory management systems to track supplies, reducing waste and optimizing resource utilization effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
GED -
A.C.C.
AustinSkills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- New hire training
- Work Planning and Prioritization
- Issue troubleshooting
- Documentation and reporting
- Verbal and written communication
- Proactive problem-solving
- Team management
- Task prioritization
- Schedule planning
- Rational Decision-making
- Crew scheduling
- Product knowledge
- OSHA requirements
- Professional appearance
- Work order management
- Customer relationship management (CRM)
Timeline
Crew Leader
Austin Sonic
04.2025 - Current
Office Administrative Assistant
Troy Evers Roofing
01.2011 - 06.2021
GED -
A.C.C.