Brandy Hernandez
Las Cruces
Summary
Dynamic professional with a proven track record at Boys and Girls Club, excelling in fostering safe and engaging environments for children. Skilled in multitasking and attention to detail, demonstrated through effective behavior management and ensuring customer satisfaction at Zia Natural Gas. Adept at team building and leveraging excellent communication to enhance team and customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Zia Natural Gas
05.2021 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managing cash registers: Balancing cash drawers, ensuring accuracy, and following company policies.
- Assisted customers in utility and rent assistance.
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process.
- Attention to detail. Avoiding errors in transactions.
- Maintained accurate data entry records.
- Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate.
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers.
Child Care Monitor
Boys and Girls Club
06.2019 - 08.2019
- Monitored entrances and exits to maintain safety and organized environments.
- Maintained an effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained a clean and hygienic childcare space, ensuring the health and wellbeing of all children.
- Organized engaging educational games for the development of cognitive, social, and emotional skills.
- Administered basic first aid when necessary, prioritizing child safety at all times within appropriate guidelines.
Education
Bachelor - Family And Consumer Science
New Mexico State University
Las Cruces, NM05.2020
High School Diploma -
Onate High School
Las Cruces, NM05.2016
Skills
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Customer Service Representative
Zia Natural Gas
05.2021 - Current
Child Care Monitor
Boys and Girls Club
06.2019 - 08.2019
Bachelor - Family And Consumer Science
New Mexico State University
High School Diploma -
Onate High School
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