Brandy Hernandez
San Antonio,TX
Summary
Seeking a position with a corporation where my healthcare experience can grow and I can provide the utmost quality of work and service excellence to your company and its customers. Talented Intake Specialist 13 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
17
17
years of professional experience
Work History
Intake
Texas Healthcare Solutions
08.2023 - Current
- Enhanced patient experience by developing welcoming and informative intake procedure.
- Reduced processing time for incoming documents by streamlining the intake and approval process.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Community Liaison
Opus Hospice and Palliative Care
03.2023 - 08.2023
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing hospice/palliative needs.
- Coordinated volunteer recruitment efforts to support various programs within the organization.
- Strengthened community partnerships by organizing and attending collaborative events.
Office Manager
Four Winds Hospice
06.2020 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Intake
Generations Hospice Inc
01.2020 - 03.2020
- Enhanced claims processing efficiency by streamlining intake procedures and documentation requirements.
- Implemented new software tools to automate the intake process, reducing manual errors and increasing productivity.
- Enhanced clinic efficiency by streamlining patient intake procedures and optimizing appointment scheduling processes.
- Enhanced patient experience by developing welcoming and informative intake procedure.
Intake Coordinator
Generations Healthcare Inc.
10.2018 - 12.2019
- I currently receive and process referrals from medical facilities such as Skilled Nursing facilities, hospitals, nursing homes and rehabs
- I call insurances to verify benefits and eligibility and initiate authorization for home health services
- I make contact with patient and/or family to confirm discharge date for patient and verify demographic information is correct.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Intake
Texas Healthcare Solutions
08.2014 - 09.2018
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Administrative Clerical Assistant
Maverick Home Health
02.2013 - 09.2013
- I do daily review of all postings before claim submission
- I also review and monthly input of all ancillary services to include Health Education Services encounters into the computer to assure accuracy of services rendered
- I received and processed referrals from medical facilities, nursing homes, doctor's offices for adults who needed short term nursing and/or therapy and rehabilitation services
- I called and processed insurance agencies to get proper authorization for the services we provided.
Billing Specialist/Administrative Specialist
Restorative Health Care
03.2011 - 08.2011
- Received and processed referrals from hospitals, nursing homes, doctors office's and other clinical facilities for adults who needed short term nursing and/or therapy and rehabilitation services
- I called and processed insurance agencies to get proper authorization for the services we provided
- Had audit roll and audited patient chart for Medicare billing
- In addition I also processed medical supply requests for all medical staff at the facility.
Adult, Pediatric, Pedi Therapy Care Team Asst. & PAS Case Manager
LifeSpan Home Health
05.2009 - 01.2011
- Entered all patient information in to the HealthWyse system, processed, received and organized all medical supplies
- Case management essential like processing new cases, making any changes to existing cases that DHS sent over
- I also made bi-annual home visits to make sure the client was happy with our services.
IT Training Volunteer
Fort Duncan Regional Medical Center
08.2008 - 04.2009
- Volunteer in the IT department training new staff on Opus clinical system under the direction and supervision of the IT Director and the Clinical Coordinator for Fort Duncan Regional Medical Center.
Staffing Coordinator
Girling HealthCare
09.2007 - 04.2009
- I did case management essential work
- Screened applicants to place as caregivers for disabled children and adults; processed new cases and made changes to existing ones (i.e
- Increase/decrease in hours of service, new address for client).
Education
Associate of Science - Nursing
Sul Ross University
Uvalde, TXSkills
- Excellent written and verbal communication skills in both English and Spanish
- Familiar with Windows OS all versions
- Familiarity with Microsoft Office Product Suites all versions (Word, Power Point, Excel, etc), 45 wpm/keyboard and data entry; 10key by touch
- Familiarity with peripheral devices (Scanners, Printers, faxes, etc)
- Familiarity with MOMS (Medical Office Management Systems, HSSI, HealthWyse, Opus Cerner, McKesson, Homecare Homebase)
Professionalreferences
- Jessica Esteban, Authorization Coordinator, Texas Healthcare Solutions, (210) 386-4938
- Nita Valdez, Intake Specialist, Generations Hospice, (210) 979-9933
- Jana Bowen, RN/ADON, Texas Healthcare Solutions, (210) 363-0291
References
Available Upon Request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake
Texas Healthcare Solutions
08.2023 - Current
Community Liaison
Opus Hospice and Palliative Care
03.2023 - 08.2023
Office Manager
Four Winds Hospice
06.2020 - 02.2023
Intake
Generations Hospice Inc
01.2020 - 03.2020
Intake Coordinator
Generations Healthcare Inc.
10.2018 - 12.2019
Intake
Texas Healthcare Solutions
08.2014 - 09.2018
Administrative Clerical Assistant
Maverick Home Health
02.2013 - 09.2013
Billing Specialist/Administrative Specialist
Restorative Health Care
03.2011 - 08.2011
Adult, Pediatric, Pedi Therapy Care Team Asst. & PAS Case Manager
LifeSpan Home Health
05.2009 - 01.2011
IT Training Volunteer
Fort Duncan Regional Medical Center
08.2008 - 04.2009
Staffing Coordinator
Girling HealthCare
09.2007 - 04.2009
Associate of Science - Nursing
Sul Ross University
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