Brandy Hester
Lanett
Summary
Dynamic healthcare professional with proven expertise in patient care and technical troubleshooting at LabCorp Regional Lab. Recognized for enhancing operational efficiency and customer satisfaction through creative solutions and effective communication. Skilled in venipuncture and infection control, committed to delivering exceptional support while maintaining HIPAA compliance and quality assurance.
Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
Overview
16
16
years of professional experience
Work History
PST Specialist
LabCorp Regional Lab
09.2024 - Current
- Managed complex migration projects involving the transfer of large volumes of PST data, minimizing disruption to daily operations.
- Implemented rigorous backup procedures for PST files, ensuring rapid recovery in case of unforeseen events or disasters.
- Proactively identified opportunities for process improvements within the team''s workflows, leading to significant gains in overall efficiency levels over time.
- Enhanced customer satisfaction by swiftly resolving technical issues and providing exceptional support.
- Maintained up-to-date knowledge on industry trends and best practices in order to provide expert guidance and recommendations to clients.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
Lab Assistant
Piedmont Newnan Hospital
07.2021 - 02.2024
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
- Worked closely with lab staff on special projects.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Dialysis Technician
DaVita
02.2021 - 06.2021
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Increased patient compliance with treatment plans by offering supportive counseling and education.
CNA, Float Pool
WellStar West Georgia
04.2019 - 02.2021
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Promoted a positive environment for patients, family members, and staff through effective communication and active listening skills.
- Improved patient care by providing consistent and compassionate assistance in daily living activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Team Leader Manager
Walmart Super Center
06.2009 - 02.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
GED -
Lanett High
Lanett, AL05-2013
Skills
- Creative solutions
- Cross-functional coordination
- Venipuncture
- Patient care
- Patient support
- HIPAA compliance
- Health and safety
- Infection control
- Venipuncture expertise
- Technical troubleshooting
- Staff management
- Patient preparation
- Quality assurance
- Emergency response training
- Sanitation and sterilization
- Team collaboration
- Organizational skills
- Excellent communication
- Decision-making
- Certified in CPR/AED
- Phlebotomy technician (PT)
- Team leader
- Adaptability
Timeline
PST Specialist
LabCorp Regional Lab
09.2024 - Current
Lab Assistant
Piedmont Newnan Hospital
07.2021 - 02.2024
Dialysis Technician
DaVita
02.2021 - 06.2021
CNA, Float Pool
WellStar West Georgia
04.2019 - 02.2021
Team Leader Manager
Walmart Super Center
06.2009 - 02.2019
GED -
Lanett High
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