Brandy Hicks
Clarksville,TN
Summary
OBJECTIVE: To learn different aspects in the healthcare industry while seeking a challenging environment where I can grow professionally. Flexible with changing assignments and specific needs of different projects.
Overview
26
26
years of professional experience
Work History
Project Director
CorroHealth
Hendersonville , TN
03.2013 - Current
- Set monthly cash goals
- Monitor inventory to ensure KPI’s are being met
- Complete monthly invoice and month end reports by due date
- Mentor and develop team members on productivity and quality performance
- Maintained open communication by presenting regular updates on project status to customers
- Reported regularly to managers on project budget, and progress
- Tracked payer trends
PAS, Collector
Tennessee Oncology, PLLC
Nashville, TN
01.2009 - 03.2013
- Assist uninsured patients or limited benefit patients with signing up for free drug.
- Assist patients with filling out the application and what additional information they may need to provide.
- Order drug and replace drug once patient is approved and notify clinic as drug comes in as to what patient and what replacement date the drug is for.
- Update spreadsheets of any new patients and keep inventory of drug in RX.
- Commercial, - Review monthly accounts receivables, follow up for resolution, insurance contact and claim re-files when necessary.
- Maintain knowledge of oncology billing reimbursement as well as CPT-4, ICD-9, HCSPS coding.
Manager
Radiation Billing Solutions
Pleasant View, TN
06.2007 - 01.2009
- Monitored the aging for clients
- Analyzed inventory for trends
- Tracked representative production
- Monitor aging on a monthly basis
- Maintained client relationships by conducting weekly/monthly conference calls to address any concerns or questions
- Mentored the staff
- Managed new hire recruitment and training
- Manage three sites with 7.1 million in net revenue/year
- Run day to day processes to ensure charges are reviewed and claims dropped
- Monitor aging
- Track cash collection goals
- Conduct site and staff training
- Prepare month-end reconciliation, monthly reports and monthly reviews with site
- Ensure site is knowledgeable on state LCD’s and payer specific guidelines.
Manager
Perot Systems
Madison, TN
09.1999 - 06.2007
- Monitored the aging for clients
- Maintained bad debt goal under 20%
- Analyzed inventory for payment posting errors or letter issues
- Tracked representative production
- Monitor aging on a monthly basis
- Maintained client relationships by conducting weekly/monthly conference calls to address any concerns or questions
- Mentored the staff
- Managed new hire recruitment and training
- Managed the dialer and dialer schedules and Managed staff Saturday schedules
Education
High School Diploma -
Cheatham County Central
Ashland City, TNSkills
- Staff education and training
- Account management
- Leadership
- Customer Service
- Client relations
- Team leadership
- Performance monitoring
- Staff management
Timeline
Project Director
CorroHealth
03.2013 - Current
PAS, Collector
Tennessee Oncology, PLLC
01.2009 - 03.2013
Manager
Radiation Billing Solutions
06.2007 - 01.2009
Manager
Perot Systems
09.1999 - 06.2007
High School Diploma -
Cheatham County Central