Brandy Hodge
Jacksonville
Summary
Experienced and motivated in multi-tasking and following through to achieve goals. Skilled in providing internal and external customer service in a fast paced environment. Flexible and hard working with strong drive toward success and proven ability to produce efficient bottom line results. Seeking a position with longevity and continued career development
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent
SelectQuote
03.2022 - Current
- As a Licensed Medicare sales agents I have a wide range of responsibilities, which can include Providing information to customers about their Medicare plans and coverage option
- Reviewing applications to determine if applicants are eligible for coverage
- Selling Medicare supplement insurance policies, which are designed to cover the costs of healthcare not covered by Part A or Part B of Medicare
- Explaining the benefits of Medicare Advantage plans, which allow subscribers to receive all their healthcare services through one company
- Explaining how Medicare works in conjunction with private insurance policies for those who are not yet eligible for Medicare
- Providing information about eligibility requirements for government programs such as Medicaid or the Children's Health Insurance Program (CHIP)
- Helping patients choose a Medicare plan that meets their medical needs and budget
- Explaining Medicare Advantage plan coverage, including drug coverage and supplemental benefits such as dental and vision care
- Advising customers about available discounts on prescription drugs and helping them enroll in prescription drug coverage plans
Brokerage Customer Sales Executive
Total Transportation of Mississippi
11.2019 - 12.2021
- Responsible for establishing contacts and developing relationships with prospects; recommending solutions while understanding their Supply Chain.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Maintain a strong understanding of the industry, including rates, carriers, load capacities and equipment.
- Collaborated with team members to optimize customer experience and streamline processes.
- Continuously strived for personal growth by setting ambitious goals for career development within the organization.
- Conducted thorough market research to stay informed of industry trends and competitor activities.
- Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels [Number]%.
Business Development Specialist
Crowley Logistics
02.2019 - 11.2021
- Applied initiative to immediately act upon issues to achieve a resolution
- Effectively communicated transport requirements to clients over the phone, in writing and in person as well as clarifying client freight requirements with operational staff
- Managed and created appointments for fellow Sales Executives and Managers
- Proactively organized and handled the client's freight
- Built strong rapport with clients and stakeholders over the telephone and in person
- Proactively grew my accounts through internal networking and negotiating long-term contracts
- Self-generated opportunities, conducted formal presentations with senior partners and expanded relationships, including renewals and up sells
Account Manager
Trailer Bridge
08.2015 - 02.2019
- Operate as the lead point of contact for any and all matter specific to customer account management
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts and executive sponsors
- Negotiate contracts and close agreements to maximize profit
- Prepare reports on current account status
- Ensure the timely and successful deliver of our solutions according to customer needs and objectives
- Assist with high severity request or issues escalations as needed
- Identify and grow opportunities within territory and collaborate with sales team and ensure growth attainment
Customer Service Representative
Turner Pest control
08.2014 - 07.2015
- Managed a high volume workload within a deadline-driven environment
- Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, and locate resources for problem resolution and design best option solutions
- Interface Daily with internal partners in accounting, field services, new business, operations and consumer affairs division
Warehouse Manager
Goodnight International
03.2011 - 08.2014
- Coordinating daily over the road trips, verifying and auditing paperwork, maintaining logs and reports, monitoring inventory, creating shipping bookings, bill of ladings, accounts payable, invoicing, dispatching, payroll and handling escalated complaint calls, clearing export filings for vehicles and CAT (heavy machinery) through customs boarded patrol, International shipping, Creating ITN, face to face customer communication, managing warehouse distribution
Education
High school or equivalent -
Eagles View Academy
05.2011
Skills
- Typing Proficiency (75 WPM)
- Results Driven
- Sales Strategy Development
- Skilled Negotiator
- Client Relationship Management
- Knowledge of Industry Regulations
- Marketing Proficiency
- Legal Document Preparation
- Financial Expertise
- Prioritization Skills
- Proficient in Microsoft Office
- Receptionist Coordination
- Critical Thinking Skills
- Accurate Data Entry
- Expertise in Computer Software Applications
- Highly adaptable
- Telephone management
- Conflict resolution
- Strong communication
- Organization
- AES
- Quick books
- PEST PAC
- Edge
- Team work
- Customer Service
- Business Development
- Cold Calling
- Insurance Sales
- Contract Negotiation
- Pest Control
- Training & Development
- Logistics
- Warehouse Distribution Experience
- Warehouse Management
- Account Management
- Freight Experience
- Salesforce
- CRM System Proficiency
Certification
Life and Health Insurance, 01/01/22, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Licensed Sales Agent
SelectQuote
03.2022 - Current
Brokerage Customer Sales Executive
Total Transportation of Mississippi
11.2019 - 12.2021
Business Development Specialist
Crowley Logistics
02.2019 - 11.2021
Account Manager
Trailer Bridge
08.2015 - 02.2019
Customer Service Representative
Turner Pest control
08.2014 - 07.2015
Warehouse Manager
Goodnight International
03.2011 - 08.2014
High school or equivalent -
Eagles View Academy
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