Brandy Hodges

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to requests and scheduled appointments for property showings.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Assisted customers with menu items and accurate order fulfillment.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Followed food safety and sanitation guidelines at all times.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
• Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
• Demonstrated excellent customer service skills to increase customer satisfaction.

• Processed Target Returns at the warehouse, for both online and in-store
• Was able to maintain required rate.
• Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
• Distributed returned merchandise to appropriate store departments or palletized for liquidation.
• Cross-trained and provided backup support for organizational leadership.

• Trained myself to run the Rental office.
• Opened a new Rental Home business (Hatcher Homes LLC), when it was time for me to move on, I trained my partner and he was able to take it over.

Before leaving the office to my partner:

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated appointments to show marketed properties.
• Coordinated with legal counsel to resolve tenant disputes.
• Completed annual rent calculations using housing database software.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
• Streamlined rent collection processes, significantly reducing late payments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Maintained clean, safe, and well-organized patient environment.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted with daily living activities, running errands, and household chores.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Transported clients to and from medical appointments with safety and efficiency.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Entrusted to handle confidential and sensitive situations in professional matter.

Same general job description as the other Direct Support Professional position I held in Indianapolis, for Indiana Mentor.

I had a chance to experience multiple positions in my time at Walmart.

Cashier and Customer Service Desk

• Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
• Performed cash, card, and check transactions to complete customer purchases.
• Reinforced brand reputation with excellent service quality that consistently exceeded expectations among clientele.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Counted money in drawers at beginning and end of each shift.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.

Deli Clerk

• Greeted customers at counter to fulfill requests and answer questions.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Kept kitchen, counter and dining areas cleaned and sanitized.

Cake Decorator / Bakery Associate

• Designed specialty cakes for weddings, birthdays, and graduations.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Managed display cases to verify freshness and attractiveness of products.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Provided chairside assistance during examinations and procedures, improving dentist efficiency and patient satisfaction.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Scheduled and confirmed patient appointments.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Created bleaching trays with impressions I made.
• Prepared and placed sealants on patients teeth.
• Documented patient information and procedure information for Dentist during procedures.