Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Hoffman

Federal Way,WA

Summary

I just got divorced after being married for 20 years I'm 40 I'm looking for a job that I can make my career I'm a little nervous about getting back into the work field after not being employed since 2008 .my husband would have gatherings at our house because we both loved two entertain. our friends and coworkers would have the best time and I didn't even have to try it just came natural to me . And the best part of it is that I don't do it for them I do it because it makes me happy to make people happy that's why I feel that I could do this job without even trying I have a natural eye for detail and I always go the extra mile to make sure that everybody leaves with a smile on their face now if I could take all that and make it a career that would be a dream come true.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Comfort Inn & Suites
Tacoma, WA
06.2002 - 06.2007
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Facilitated successful front desk operations for high-volume hotel.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.

Education

Enumclaw High School
Enumclaw, WA
06.2001

Skills

  • Switchboard Operation
  • Account Review
  • Lobby Maintenance
  • Tour Arrangements
  • Basic Food Service
  • Verbal and Written Communication
  • Account Balancing
  • Online Bookings Management
  • Computer Skills
  • Check In and Check Out Procedures
  • Room Assignment
  • Transportation Arrangements
  • Records Management
  • Problem-Solving
  • Payment Collection
  • Payment Processing
  • Phone and Email Etiquette
  • Hotel Safe Deposits
  • Teamwork and Collaboration
  • Guest Registration
  • Housekeeping Notification
  • Room Key Issuance
  • Problem Solving
  • Customer Service
  • Nightly Audits
  • Inquiry Response
  • Decision Making
  • Restaurant Reservations
  • Calm Under Pressure
  • Event Coordination
  • Microsoft Office
  • Front Office Management
  • Appointment Confirmation
  • Cash Handling
  • Email and Telephone Decorum
  • Negotiation Tactics
  • Staff Training
  • Process Monitoring
  • Relationship Establishment
  • Conflict Resolution
  • Relationship Building
  • Team Supervision

Timeline

Front Desk Agent

Comfort Inn & Suites
06.2002 - 06.2007

Enumclaw High School

Similar Profiles

CREATE PROFILE
Brandy Hoffman