Brandy Hoffman
Phoenix,AZ
Summary
Detail-oriented hospitality professional with over five years of experience in customer service and quality control. Expertise in managing multiple tables, training staff, and enhancing guest satisfaction through effective communication and teamwork.
Overview
23
23
years of professional experience
Work History
Server
Chillies
01.2024 - 05.2025
- Delivered exceptional service in fast-paced dining environment, ensuring customer satisfaction and repeat business.
- Managed multiple tables efficiently while maintaining high standards of food safety and cleanliness.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery during peak hours.
- Trained new servers on menu items, service protocols, and customer interaction techniques for improved team performance.
Housekeeping/Room Service Attendant
San Vincente Inn
01.2010 - 01.2012
- Delivered prompt and courteous room service to guests, enhancing overall guest satisfaction and experience.
- Managed accurate order processing using Point of Sale (POS) systems for efficient service delivery.
- Maintained cleanliness and organization of service areas, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery based on guest preferences.
- Managed multiple tables efficiently during peak hours, enhancing overall workflow and productivity.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeper/Front Desk Receptionist
Comfort Inn & Suites
01.2002 - 01.2007
- Ensured cleanliness and sanitation of guest rooms, common areas, and facilities.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Collaborated with team members to uphold high standards of guest satisfaction.
- Performed deep cleaning tasks on a regular schedule to enhance overall hotel appearance.
- Trained new staff on cleaning procedures and safety protocols for consistent quality.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
GED -
Enumclaw High School
Enumclaw, WA05-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Food running
- Quality control
- Relationship management
Timeline
Server
Chillies
01.2024 - 05.2025
Housekeeping/Room Service Attendant
San Vincente Inn
01.2010 - 01.2012
Housekeeper/Front Desk Receptionist
Comfort Inn & Suites
01.2002 - 01.2007
GED -
Enumclaw High School